Case Coordinator

1 day ago

Vancouver, British Columbia, Canada Carrières Dynacare Full time

Description

Poste chez Dynacare


Are YOU our next Case Coordinator?
The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare's established service standards and other related SOPs.

  Status: Full-time 12-month Contract (37.5 hours per week)  Number of roles available -2 Vacancy Type: Existing
Shift:  Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones
Discipline: Insurance Services 
Work Style: 100 % Remote Start Date: As soon as possible   Bilingualism is an asset Internal Posting Closure: Tuesday, January 13th, 2026, at 5 PM EST   
Why Dynacare is an amazing place for YOU:    

Join an award-winning "Top Employer" with meaningful and impactful career opportunities     

  • Access to a health and wellness benefits program that supports you and your loved ones     
  • Grow and thrive with a dynamic, successful company through internal mobility opportunities     
  • Invest in your future through RRSP match benefits and an employee stock purchase program      
  • Experience a collaborative, diverse workforce that prioritizes dignity and respect for all     
  

How YOU will make a difference:
  • Manage a group of health professionals within the same area
  • Assigning orders to Health Professionals based on availability and credentials
  • Follow up with Health Professionals on late files
  • Support, coach and answer questions from Health Professionals
  • Receives and processes calls and emails from external and internal customers
  • Ensure effective and courteous communication with all internal and external clients
  • Conducts written correspondence in a professional, polite and courteous manner
  • Identifies and document incoming inquiries from external and internal customers
  • Liaise with all departments to assist in effective resolution of inquiries
  • Solve and document incoming problems and complaints
  • Maintains service level standards for response and resolution of calls and emails 
   What YOU bring to the role: Fully Bilingual (French & English)
  • You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries 
  • You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported 
  • You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment  
  • You organize and complete projects accurately, on time and in a team environment 
  • Strong experience conducting OUTBOUND calls within a Call Center environment
  • You are an innovative thinker with attention to detail  
  • Proficiency in MS Office Suite 
 Pay Range: $ 18 per hour. The hiring pay range has been established however, the final rate will be determined by taking into consideration various factors including but not limited to level of experience and education requirements. At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.  

Education  

  • Secondary school graduate plus 1 - 2 years or previous related experience required
  • College diploma or university degree in technical discipline an asset
     Passionate about supporting healthy lives with commitment and care? Please apply today and let us open the door to your extended career journey.      Dynacare has been a "Top Employer" for many years and there is a reason why. We are a great place to work. At Dynacare, we're proud to hire the best people. If you are looking for a meaningful career where you can support healthy lives with commitment and care – we would like to meet you. We hope you will join us in our journey to become Canada's health and wellness solutions leader.      Dynacare is proud to be an equal opportunity employer committed to the attraction, selection, advancement, and fair treatment of all individuals. We believe that our diversity is our strength, so we employ a diverse workforce and respect the needs of all our employees.        In accordance with provincial legislation and our Accommodation Policy a request for accommodation will be accepted as part of the Dynacare hiring process.    

  • Case Coordinator

    1 day ago

    Vancouver, British Columbia, Canada Dynacare Full time

    DescriptionPosition at DynacareAre YOU our next Case Coordinator?The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare's established service standards and other related SOPs.Status:Full-time 12-month Contract (37.5 hours per week)Number...

  • Case Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Carrières Dynacare Full time

    Description Poste chez Dynacare Are YOU our next Case Coordinator?The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare's established service standards and other related SOPs.  Status: Full-time 12-month Contract (37.5 hours per...

  • Case Coordinator

    2 weeks ago

    Vancouver, British Columbia, Canada Dynacare Full time

    Description Position at Dynacare Are YOU our next Case Coordinator?The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare's established service standards and other related SOPs.  Status: Full-time 12-month Contract (37.5 hours per...

  • Case Coordinator

    1 day ago

    Vancouver, British Columbia, Canada Dynacare Full time

    Description Position at Dynacare Are YOU our next Case Coordinator?The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare's established service standards and other related SOPs.  Status: Full-time 12-month Contract (37.5 hours per...

  • Case Manager

    23 hours ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    The salary range for this position is CAD $41.42/Hr. - CAD $55.91/Hr.Come work as a Case Manager with Vancouver Coastal Health (VCH)Vancouver Coastal Health is looking for aRegistered Nurseto join the Home Health Case Management team at the Central Community Centre in North Vancouver, BC. Apply today to join our teamAs a Case Manager with Vancouver Coastal...

  • Case Manager

    21 hours ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time $41 - $56

    Salary DetailsThe salary range for this position is CAD $41.42/Hr. - CAD $55.91/Hr.Job SummaryCome work as a Case Manager with Vancouver Coastal Health (VCH)Vancouver Coastal Health is looking for a Registered Nurse to join the Home Health Case Management team at the Central Community Centre in North Vancouver, BC. Apply today to join our teamAs a Case...

  • Case Manager

    1 day ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    Salary DetailsThe salary range for this position is CAD $41.42/Hr. - CAD $55.91/Hr.Job SummaryCome work as a Case Manager with Vancouver Coastal Health (VCH)Vancouver Coastal Health is looking for a Registered Nurse to join the Home Health Case Management team at the Central Community Centre in North Vancouver, BC. Apply today to join our teamAs a Case...

  • Case Manager

    1 day ago

    Vancouver, British Columbia, Canada Vancouver Coastal Health Full time

    Salary DetailsThe salary range for this position is CAD $41.42/Hr. - CAD $55.91/Hr.Job SummaryCome work as a Case Manager with Vancouver Coastal Health (VCH)Vancouver Coastal Health is looking for a Registered Nurse to join the Home Health Case Management team at the Central Community Centre in North Vancouver, BC. Apply today to join our teamAs a Case...

  • Nurse Case Manager

    2 weeks ago

    Vancouver, British Columbia, Canada Care at Home Services Full time

    Care At Home Services aspires to be a leading provider of innovative and compassionate home health care and community support. When you join the Care At Home Services team, you join a professional organization dedicated to providing the best care for our clients and their loved ones. We operate according to industry best practices, utilizing information...

  • Case Manager – Assistive Technology BC

    2 weeks ago

    Vancouver, British Columbia, Canada Vancouver School Board Full time

    THE ORGANIZATION: VANCOUVER SCHOOL BOARD (SCHOOL DISTRICT 39)With deep gratitude and respect, we are honoured to be learning and unlearning on the ancestral and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwxwú7mesh Úxwumixw (Squamish Nation) & səlilwətaɬ (Tsleil-Waututh Nation). We embrace Indigenous ways of knowing and learning and work to...