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Case Coordinator
2 weeks ago
Description
Position at Dynacare
Are YOU our next Case Coordinator?
The Case Coordinator is responsible for assigning orders to the Health Professionals, obtaining case updates and working with the team to ensure there is adherence to Dynacare's established service standards and other related SOPs.
Status: Full-time 12-month Contract (37.5 hours per week)
Number of roles available -2
Vacancy Type: Existing
Shift: Monday through Friday 9-5 PST / 10-6 MST / 11-7 CST-Vancouver/Edmonton time zones
Discipline: Insurance Services
Work Style: 100 % Remote
Pay Range: $ 18 per hour. The hiring pay range has been established however, the final rate will be determined by taking into consideration various factors including but not limited to level of experience and education requirements.
Start Date: As soon as possible
Internal Posting Closure: Tuesday, January 13th, 2026, at 5 PM EST
At Dynacare, we may leverage AI powered tools in our recruitment process. AI will never reach out to our candidates directly.
Why Dynacare is an amazing place for YOU:
Join an award-winning "Top Employer" with meaningful and impactful career opportunities
- Access to a health and wellness benefits program that supports you and your loved ones
- Grow and thrive with a dynamic, successful company through internal mobility opportunities
- Invest in your future through RRSP match benefits and an employee stock purchase program
- Experience a collaborative, diverse workforce that prioritizes dignity and respect for all
How YOU will make a difference:
- Manage a group of health professionals within the same area
- Assigning orders to Health Professionals based on availability and credentials
- Follow up with Health Professionals on late files
- Support, coach and answer questions from Health Professionals
- Receives and processes calls and emails from external and internal customers
- Ensure effective and courteous communication with all internal and external clients
- Conducts written correspondence in a professional, polite and courteous manner
- Identifies and document incoming inquiries from external and internal customers
- Liaise with all departments to assist in effective resolution of inquiries
- Solve and document incoming problems and complaints
- Maintains service level standards for response and resolution of calls and emails
- You bring strong written and verbal communication skills, and you can clearly articulate issues, concerns and inquiries
- You have empathy and keep your composure when dealing with difficult customers and make the customers feel heard and supported
- You are a get-up-and-go type when it comes to multi-tasking and prioritizing within a fast-paced environment
- You organize and complete projects accurately, on time and in a team environment
- Strong experience conducting OUTBOUND calls within a Call Center environment
- You are an innovative thinker with attention to detail
- Proficiency in MS Office Suite
Education
- Secondary school graduate plus 1 - 2 years or previous related experience required
- College diploma or university degree in technical discipline an asset
