Experience Coordinator

1 day ago

Toronto, Ontario, Canada BrainStation Full time

About the Role

At BrainStation, we're shaping the future of technology training by creating transformative learning experiences that connect professionals, industry leaders, and the world's most innovative companies.

As an Experience Coordinator, you will be responsible for delivering exceptional experiences to our learners. From the beginning of their journey with BrainStation, you'll provide personalized, 1:1 support to ensure they feel excited, confident, and fully supported. You will continue to connect with our community throughout their course, including being present on campus, to ensure their experience is world class. This is a unique opportunity for someone who thrives at the intersection of education, technology, and community.

Responsibilities

  • Work with the Experience Lead to execute world class experiences for BrainStation certification courses, corporate workshops and industry events
  • Connect 1-on-1 with all incoming professional learners for a personalized onboarding experience
  • Continue to connect with learners throughout their learning experience including being present on campus and providing customized support as needed
  • Foster meaningful connections with alumni to drive ongoing engagement and community involvement
  • Identify opportunities to improve the learner experience and course delivery process with a continuous improvement and growth mindset
  • Track and report data and feedback to measure course and event success
  • Participate in the tech community and build the BrainStation brand beyond the campus

Requirements

  • Bachelor's degree or equivalent experience
  • 1-3 years experience in a customer or client-facing role
  • Flexibility to support event and course operations in the evenings when required
  • Strong attention to detail
  • Thrives in a fast-paced environment
  • Willing to try new things and pivot as needed
  • Professional verbal and written communication skills, including public speaking experience
  • A dedication to providing the best customer service and experience
  • Willingness to help out where needed in all facets of the organization
  • A passion for learning new skills

Perks and Benefits

  • Mentorship Programs
  • Comprehensive Health & Wellness Benefits Package
  • Retirement Planning
  • Parental Leave Program
  • Flexible Working Hours
  • Work from Home Flexibility
  • Service Recognition Programs
  • Socials, Outings & Retreats
  • Culture of Learning & Development

About BrainStation

BrainStation is a global leader in digital skills training and workforce transformation. Established in 2012, BrainStation works with instructors from the most innovative brands to develop and deliver cutting-edge, real-world digital education that has empowered professionals across the world.

Bonus: Have you been to a campus or joined an online learning opportunity? We are actively seeking individuals that believe in lifelong learning and that have taken part in our On Campus or Online offerings.

NOTE: Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.

BrainStation is committed to maintaining a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants, regardless of race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status will receive consideration for employment. If you have any accessibility requirements or concerns regarding the hiring process or employment with us, please notify us so we can provide suitable accommodation.

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