Information Desk Clerk

7 hours ago

Hamilton, Ontario, Canada Oak View Group Full time
Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

Overview

The Information Desk Clerk position represents FirstOntario Concert Hall as initial contact for prospective clients and the general public both on the phone and in person. Receptionist will also assist guests with event information and/or route necessary calls to appropriate personnel. Responsible for stage door/mail run.

This is a seasonal role from February 2, 2026 and will end on June 2, 2026.

This role pays an hourly rate of $18.74 CAD (per CBA).

This position will remain open until April 24, 2026.

Responsibilities
  • Assist with guest or client questions as needed
  • Create and distribute weekly/monthly schedule for surrounding community from Event Booking software
  • Log incoming checks
  • File pay checks/distribute on payday
  • Manage lost and found
  • Collect, distribute and log employment applications
  • Create directional signage for events
  • Maintain booking confirmation binder
  • Perform filing or other office related work
  • Collects and input all Guest Services availability sheets
  • Courteously receive, screen and direct all in-bound calls, emails, and visitors to FirstOntario Concert Hall.
  • Maintain a professional image and demeanor with all employees, management, executives and visitors at all times.
  • Responsible for signing guests in/out and issuing guest badges.
  • Submit weekly timesheets for payroll
  • Adhere to company policies and procedures
  • Maintain a high level of confidentiality in all interactions
  • Other duties as assigned
Qualifications
  • High School diploma or College diploma preferred
  • Minimum of 2 years' experience in office reception or a similar field
  • The successful candidate will be a strong communicator with strong interpersonal and team skills.
  • Ability to work independently and remain flexible in role
  • Ability to work in a high pressure, fast paced environment
  • Ability to multi task
  • Exceptional customer service skills—outgoing and friendly personality required
  • General knowledge of Microsoft Word, Excel and Outlook
Strengthened by our Differences. United to Make a Difference

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

Equal Opportunity Employer

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

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