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Customer Service Representative
2 hours ago
If you share a passion for safety and are looking to Build your Career with a company that invests in their employees, we are interested in talking to you We are proud to have been named a Canada's Best Managed Companies winner annually since 2012 and are committed to building and driving a culture that makes Levitt-Safety a great place to work
KEY RESPONSIBILITIES
- Process customer orders efficiently, managing the full order lifecycle to meet customer expectations.
- Build strong relationships through prompt, knowledgeable, and solutions-oriented service.
- Collaborate with Field Sales and Customer Service teams to support the sales cycle and ensure quotes are delivered and followed up effectively.
- Leverage Salesforce CRM to document customer interactions, manage opportunities, and maintain account details.
- Respond to inbound calls and emails in a professional and timely manner as part of a collaborative team environment.
- Proactively promote products and services, identifying opportunities to upsell based on customer needs.
- Manage multiple tasks while maintaining attention to detail, prioritizing workload with a sense of urgency.
- Support team efforts by contributing to departmental goals and participating in continuous improvement initiatives.
- In addition to those listed in this job description, other tasks may be required to support our evolving teams and functions.
QUALIFICATIONS
- The ideal candidate will possess 1-2 years of experience in an inside sale and/or customer support role preferably in a B2B environment, with a proven background of success
- Technically savvy and proficient in Outlook, MS Office and Order Processing systems & CRM tools
- Passion for customer support and building relationships
- Ability to work independently as well as within a team
- Communicate effectively and be naturally courteous with a professional phone manner
- Self-motivated and proactive
- Must be fully bilingual in English & French
What we offer:
- Salary range: $50,000-$58,000, based on experience, skills and internal equity with paid vacation
- Medical, dental, vision, EAP and other group health insurance benefits for you and your family
- Company-matched RRSP contribution plan
- Annual profit-sharing and bonus opportunity
- Opportunity to build your career with paid training with an established organization and a team that is truly passionate about health and safety
- A company culture based on our Face of Levitt-Safety Fundamentals and family values, where we truly believe that our people are our most important asset
We are committed to employment equity and base hiring decisions on qualifications, skills, and ability. We welcome and encourage applications from persons with disabilities, visible minorities, Indigenous Peoples, and individuals from diverse backgrounds, and we recognize that experience comes in many forms.
If you require accommodation at any stage of the application process, please contact us at - We review applications as they are received and look forward to hearing from you.
