Service Representative

3 days ago

Montreal, Quebec, Canada SPECTRAFORCE Full time $40,000 - $45,829 per year

Title:
Service Representative

Location:
Montreal, QC

Duration:
4 Months (Possibility of extension/conversion)

Pay Rate:
$22.06/hr

Summary:

  • Fulfill routine and frequently non-routine transactions, internal business partner and/or external customer inquiries/ requests, and/or reconciliation activities.
  • The Service Representative is also accountable for referring prospects to Personal Bankers and other banking groups to deliver clarity (simplicity, guidance, and know-how) to Bank's customers.

Job responsibilities:

  • Count, sort and package currency and coin quickly and accurately.
  • Balance assigned cash drawer in accordance to Bank directives.
  • Exhibit effective follow through and ownership in every customer interaction.
  • Handling of special services, such as foreign money and collections.
  • Accept and process customer transactions accurately and timely.
  • Provide professional, courteous and friendly customer service, greeting all customers promptly and pleasantly.
  • Ensure name tags and dates are always displayed.
  • Support professional bank image by ensuring care for the branch environment and appearance of the branch as well as personal appearance.
  • Perform other administrative tasks as needed.
  • Attend all branch meetings.
  • Identify customer needs and matches needs with appropriate product or service, utilizing opportunities to suggest or cross-sell other bank products and services.
  • Participate in all training relative to bank products and services.
  • Support bank's community involvement and participates in community activities as required.
  • Identify risks associated with regulatory compliance, overdraft authority and bank secrecy act.
  • Adhere to all bank policies, directives and procedures.
  • Ensure all required documentation is completed for all transactions.
  • Manage and adhere to cash drawer limits set by the bank.

Skills:

  • Ability to develop customer relationships.
  • Ability to make sound transactional decisions to ensure policies and directives are met.
  • Ability to accurately understand and respond appropriately when interacting with customers, co-workers and management.

Education/Experience:

  • 1 year of cash handling or customer service experience.
  • High school diploma or equivalent.
  • 5+ years of relevant experience.
  • Bilingual in English and French preferred.

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