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Customer Service Representative

14 hours ago

Montreal, Quebec, Canada Fresh Prep Foods Inc Full time $45,000 - $48,000

Who We Are:

Meet Fresh Prep — Western Canada's most convenient and sustainable meal kit delivery service.

As a certified B Corporation, we make convenient eating healthy and sustainable for the communities we operate in. We source quality local ingredients whenever possible, and deliver in reusable, recyclable and compostable packaging. We offer 10 chef-created meal kit recipes each week, with options for many lifestyles and preferences including vegetarian and vegan.

We're proud to be recognized as a workplace where innovation meets impact. Our numerous accolades - including BC's Top Employers 2025, placement on The Globe and Mail's prestigious Canada's Top Growing Companies list and recognition as one of Deloitte's Best Managed Companies - reflect our commitment to excellence in both customer experience and employee satisfaction. Our collaborative culture brings together passionate food lovers, sustainability champions, and tech innovators who are reshaping the future of food delivery.

Who You Are

  • Positive attitude: You approach work with a cheerful and optimistic attitude.

  • Reliable and dependable: You like to see work done well and will ensure that things are done the "right" way. You show up on time for all scheduled shifts and are ready to work.

  • Collaborative team player: You are motivated by completing collaborative tasks as a team and driving a results-oriented culture.

  • Strong communicator: Your verbal and written communication skills allow you to convey results easily and quickly, in a friendly and professional manner.

  • Adaptable: You thrive in a changing environment and are able to change direction easily.

What You'll Be Doing:

  • Be the go-to person for all customer needs—from technical support to product education.

  • Build and maintain customer relationships via email, phone, text, and social media (with email being the primary channel).

  • Foster a community of Fresh Prep ambassadors, both online and offline.

  • Work meticulously and organizationally to ensure the accuracy of your responses.

  • Master Aircall and Kustomer, our customer service platforms.

  • Respond to calls, emails, and other channels to resolve customer concerns.

  • Collaborate with other departments to obtain answers to questions.

  • Follow up with customers, especially for recurring issues.

  • Respond to complaints with rigor and accuracy.

  • Comply with company policies and procedures.

  • Manage the employee cafeteria. Take inventory, place purchase orders, collect payments, and remove expired products. 

What We Are Looking For:

This person is the first point of contact for our customers and stands out for their speed, efficiency, and consistently positive attitude. They are able to juggle multiple tasks, solve problems in real time, and deliver an exceptional customer experience, even under pressure. Dynamic, strategic, and solution-oriented, they collaborate with all teams to get straight to the point.

  • You are articulate. You have strong written, verbal, and interpersonal skills. Better yet, you practice empathy in all areas.

  • You understand the importance of details. You don't sweat the small stuff and thrive in a fast-paced, ever-changing environment, but you have a keen ability to recognize nuances.

  • You are team-oriented. You understand the importance of a positive attitude, you are always looking to grow personally and professionally, and you are always there to lend a hand.

  • 1 to 2 years of customer service experience, call center experience an asset.

  • Excellent command of written and spoken French and English, considering that Fresh Prep delivers across Canada.

  • Data entry and minimum typing speed of 50 words per minute with near-perfect accuracy.

  • Good command of computer tools and willingness to learn new systems.

What You Can Expect:

  • Annual salary of $45,000 - $48,000 depending on experience, plus earned bonuses

  • Fixed schedule from Saturday to Wednesday, 10 a.m. to 6 p.m. (weekly days off on Thursday and Friday)

  • On-site position, you must be able to easily commute to our Ville Saint-Laurent plant (4220 Griffith Street, Montreal, QC H4T 4L6)

  • A dynamic and inclusive workplace where your voice matters and your contributions have a real impact

  • Comprehensive benefits package including medical, dental, vision, and life insurance after 90 days

  • Exclusive food benefits allowing you to discover our exceptional products

  • A culture that celebrates innovation, encourages professional development, and supports work-life balance

  • The opportunity to be part of a B-Corp certified company that is making a tangible difference in sustainable food systems

Fresh Prep is an equal opportunity employer and prohibits discrimination in any form. We value diversity within our company and strive to be diverse, inclusive, and representative of the communities in which we operate at all levels. We strive to recruit, train, and retain the best talent from a diverse pool of applicants, and we sincerely believe that diversity, equity, and inclusion within our team are essential to our success. By applying to work with us, we hope that you share these values as well

Studies show that men tend to apply for a job when they meet an average of 60% of the criteria, while women and other marginalized individuals often only apply when they meet all the requirements. So, if you think you have what it takes, even if you don't exactly match all the points in the job description, don't hesitate to contact us. We would love to talk with you to see if you could be a great addition to our team.

At Fresh Prep, we work with a variety of ingredients, including common allergens such as peanuts, tree nuts, and dairy products. Whether you are part of our corporate functions or our production facility, you may be exposed to these ingredients. If you have any concerns—particularly regarding allergens or meat—please let us know during the hiring process.