Administrative Victim Services Worker

Job Posting: Administrative Victim Services Worker

Location: Quw'utsun Territory (Cowichan Valley, BC)

Program: Raven's Nest Child and Youth Advocacy Centre

Hours: 28 hours per week

Employment Type: Part-Time, Permanent (based on funding)

Wage: $28

Benefits: Extended health and dental, RRSP contributions, EAP, and wellness supports after probation. EAP available at start of role.

Start Date: Jan 19th, 2025

About Cowichan Women Against Violence Society

Cowichan Women Against Violence Society is a nonprofit organization that provides a range of services for women, children, youth, and families in the Cowichan Valley who have experienced or are at risk of violence. CWAVS works from a feminist, trauma informed, anti oppressive, and decolonizing framework. Our approach emphasizes safety, dignity, connection, cultural humility, and reliable service delivery across programs.

CWAVS provides emergency sheltering, second stage housing, counselling, victim services, homelessness prevention supports, and child and youth advocacy programs. The Society values collaborative practice, strong community partnerships, and approaches that support equitable access to services for those who rely on CWAVS programming. CWAVS also engages in ongoing efforts toward Indigenization and reconciliation across the organization, including relationship building with Indigenous communities and supporting culturally respectful service environments.

About Raven's Nest Child and Youth Advocacy Centre

Raven's Nest is a CWAVS program and part of the provincial and national Child and Youth Advocacy Centre network. CYACs bring together police, child protection, victim services, health, and community partners to provide a coordinated response when concerns of violence or exploitation arise.

The CYAC model focuses on reducing repeated interviews, improving information sharing within legislated limits, and ensuring that children, youth, and caregivers access services in a single, child and youth centered setting. Raven's Nest works with Indigenous Nations, Elders, and Indigenous led organizations to support culturally respectful and accessible services.

Why Join CWAVS

Joining CWAVS means contributing to a coordinated response that helps children, youth, and caregivers navigate important processes with clear information and consistent support. Staff at Raven's Nest help ensure families experience a predictable environment and understand what to expect during their time at the Centre.

CWAVS is a values based organization that focuses on:

• Trauma informed and relational practice
• Collaboration with multidisciplinary team partners
• Cultural humility, Indigenization, and reconciliation
• Service delivery that supports safety and wellbeing in the Cowichan Valley

CWAVS offers a supportive workplace where professionalism, clarity, and respect guide daily work.

About the Role

The Administrative Victim Services Worker supports client services and coordination functions at the CYAC. This includes providing families with information about what to expect at the Centre, coordinating forensic interviews, assisting with justice related information, and supporting communication across the multidisciplinary team.

This role contributes to consistent and culturally respectful service delivery by following CYAC standards, working in alignment with CWAVS values, and supporting practices that uphold cultural safety and respect for self determination for children, youth, families, and Indigenous communities who access the Centre.

The position also supports data management, documentation, and operational tasks that help ensure CYAC services are delivered in a timely, organized, and coordinated manner.

Key Responsibilities

Client Services and Information Support

• Welcome and orient children, youth, and caregivers in a trauma informed and culturally respectful manner
• Provide clear information about CYAC processes, interview procedures, and available supports
• Support practices that uphold cultural safety and respect for individual and community self determination
• Assist with Crime Victim Assistance Program applications and victim impact statements
• Provide court accompaniment as required

Forensic Interview and MDT Coordination

• Coordinate forensic interview scheduling with RCMP, MCFD, and multidisciplinary partners
• Prepare interview and observation rooms according to CYAC child and youth centered standards
• Support timely and accurate information flow within the multidisciplinary team
• Assist with MDT meeting scheduling, document preparation, and follow up tasks

Program Administration and Justice Updates

• Maintain secure CYAC records and enter data in accordance with CWAVS privacy and information sharing procedures
• Track justice related updates by communicating with RCMP, Crown Counsel, and other partners
• Compile data and service indicators for CWAVS reporting and funder requirements
• Support daily CYAC operations to ensure consistent and reliable service delivery

What You Bring

Essential Qualifications

• Relevant post secondary education or a combination of education, training, and experience
• Two years administrative experience in justice, community services, health, or social services
• Two years experience in victim services or similar roles supporting individuals impacted by trauma or system navigation
• Strong technology skills including MS365, scheduling tools, and secure data or file systems
• Experience working with children, youth, or families connected to justice or social service systems
• Knowledge of trauma informed, culturally safe, anti oppressive, and relational practice
• Understanding of criminal justice processes and the multidisciplinary role of CYACs
• Strong organizational and communication skills with attention to confidentiality and accuracy
• Ability to work calmly and effectively in situations involving sensitive information
• Valid First Aid certification
• Valid Class 5 driver's license and reliable transportation
• Satisfactory Vulnerable Sector Criminal Record Check

Hiring Preference and Commitment to Reconciliation

CWAVS holds a human rights exemption under the BC Human Rights Code that permits hiring preference for Indigenous applicants including First Nations, Métis, and Inuit candidates. Indigenous applicants are encouraged to apply.

CWAVS is committed to reconciliation, Indigenization, cultural humility, and decolonizing practice. This includes actions that support culturally respectful environments, learning alongside Indigenous communities, and approaches that uphold the rights and self determination of Indigenous peoples. Applicants whose strengths support culturally safe and inclusive service delivery are welcomed.

How to Apply

Please submit your cover letter and resume to:

Human Resources, CWAVS

Email:

Subject Line: Your Name - Administrative Victim Services Worker Application

Application Deadline: Open until filled

Job Types: Part-time, Permanent

Pay: $28.00 per hour

Expected hours: 24 per week

Benefits:

• Dental care
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off

Work Location: In person