Insurance Service Agent

1 week ago

Vaughan, Ontario, Canada CAA South Central Ontario Full time

Job description:

About Us

Our P&C Insurance Company offers a dynamic professional environment which strives to offer the ultimate customer experience. We share in each other's successes, drive change and support each other while cultivating a great working environment to deliver on what is best for the customer.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion

At CCG, we are committed to delivering an exceptional Associate experience. We offer:

  • Work-life harmony with access to an award-winning holistic wellness program,
  • Continuous learning through our robust corporate curriculum and education reimbursement program,
  • Incredible rewards, travel incentives, and product and service discounts,
  • Pay-for-performance and best-in-class recognition programs, and
  • Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs

Position Details

What You Will Do

  • Answer inbound calls from existing policyholders regarding their policy change inquiries, questions pertaining to their policy coverage, general service inquiries and completing policy billing transactions
  • Send outbound correspondence to CAA Insurance policy holders, providing technical support for CAA Connect and CAA MyPace
  • Assist with the collection of data for departmental reporting
  • Offer support for ongoing departmental projects and initiatives
  • Meet Key Performance Indicators (KPI's) including first call resolution, average call handle times and various other customer service metrics to ensure top quality service is being provided

Who You Are

    • Post-Secondary education completed, University preferred
  • 1-3 years of exceptional customer service experience
  • Previous experience in a call centre environment
  • Desire to pursue Other Than Life (OTL) license and/or Chartered Insurance Professional (CIP) designation
  • Strong teamwork and analytical skills
  • Excellent communication skills, both verbal and written
  • OTL/RIBO licensed an asset (if you are not licensed, you must be willing to obtain your OTL, provided by CAA)

Call Centre Hours

  • Monday to Thursday - 8:00am to 8:00pm
  • Friday - 8:00am to 6:00pm
  • Saturday (once a month) - 9:00am to 4:00pm

**You must be flexible to work various shifts within the call centre hours.

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

  • Insurance Customer Service Representative

    1 week ago

    Vaughan, Ontario, Canada Billyard Insurance Group Full time

    Company OverviewBillyard Insurance Group is attracting top insurance professionals and providing them with innovative technology, tools, and the support required to compete in the fast-changing insurance landscape. We are a rapidly growing insurance brokerage with over 75 locations across the United States. We're also proud to have been recognized on...

  • Insurance Producer

    7 days ago

    Vaughan, Ontario, Canada WellCare Insurance Corp. Full time

    Company DescriptionWellCare Insurance Vaughan Central, Ontario, is providing comprehensive insurance solutions, including Home, Auto, Business, and Travel Insurance. The company emphasizes exceptional customer service and offers significant career development opportunities and attractive employee benefits. WellCare Insurance is dedicated to fostering...

  • Insurance Broker

    1 week ago

    Vaughan, Ontario, Canada Billyard Insurance Group Full time

    Looking for a sales driven producer to join the team at Billyard Insurance Group in Vaughan, ON. Must be committed to providing legendary service and have an insatiable hunger for closing and attracting clients.Our brokerage has a great philosophy; motivate your staff to succeed and you will succeed as a brokerage. We put as much emphasis on you as a person...

  • Insurance Broker

    3 days ago

    Vaughan, Ontario, Canada Billyard Insurance Group Full time

    Looking for a sales driven producer to join the team at Billyard Insurance Group in Vaughan, ON. Must be committed to providing legendary service and have an insatiable hunger for closing and attracting clients.Our brokerage has a great philosophy; motivate your staff to succeed and you will succeed as a brokerage. We put as much emphasis on you as a person...

  • Operations Manager

    5 days ago

    Vaughan, Ontario, Canada My Insurance Broker Full time

    Job Title: Operations ManagerLocation: 505 Hwy 7 #311, Thornhill, ON L3T 7T1Employment Type: Full-time / PermanentWho we are:Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong partnerships with Canada's leading insurance companies. With...

  • Director - Personal Lines Operations

    3 days ago

    Vaughan, Ontario, Canada My Insurance Broker Full time $100,000 - $120,000

    Job Title: Director - Personal Lines OperationsLocation: 505 Hwy 7 #311, Thornhill, ON L3T 7T1Employment Type: Full-time / PermanentSalary Range: $100,000 - $120,000 + bonus Who we are:Established in 2008, My Insurance Broker is a proud family-owned and Canadian-operated brokerage. As one of Ontario's fastest-growing online brokerages, we have forged strong...

  • Experienced Insurance Broker

    1 week ago

    Vaughan, Ontario, Canada BrokerTeam Vaughan Full time

    Company DescriptionBrokerTeam Insurance Vaughan is a trusted insurance brokerage serving Vaughan and communities across Ontario. Specializing in personal and commercial insurance, we provide tailored solutions to protect what matters most, whether it's automobiles, homes, businesses, or travel. Backed by Canada's top insurers, we offer competitive coverage...

  • Commercial Account Manager

    2 weeks ago

    Vaughan, Ontario, Canada RDA Insurance Full time

    Commercial Lines Account Manager/ CSR Location: 290 Rowntree Dairy Road., Woodbridge, ONRDA Inc. is currently seeking an experienced, energetic, progressive-minded individual to service our commercial insurance clients.What you'll doCustomer Service - Working with Clients and Sales StaffProcessing Insurance Transactions for clientsManage policy renewals,...

  • Commercial Account Manager

    5 days ago

    Vaughan, Ontario, Canada RDA Insurance Full time

    Commercial Lines Account Manager/ CSR Location: 290 Rowntree Dairy Road., Woodbridge, ONRDA Inc. is currently seeking an experienced, energetic, progressive-minded individual to service our commercial insurance clients.What you'll doCustomer Service - Working with Clients and Sales StaffProcessing Insurance Transactions for clientsManage policy renewals,...

  • Quality Agent

    1 week ago

    Vaughan, Ontario, Canada SEPHORA Full time

    Sephora has been changing the face of prestige cosmetics since its debut in 1970s Paris. Sephora was acquired by luxury group Moët Hennessy Louis Vuitton (LVMH) in 1997 featuring nearly 300 brands. Sephora offers beauty products including cosmetics, skincare, body, fragrance and haircare. Sephora opened its first Canadian store in Toronto in 2004. Sephora...