Client Engagement Specialist

Pay: CA$24.00 per hour plus commission

Job description:

Position: Client Engagement Specialist

Location: Remote work from home (EST time zone)

Hours: Part-time, Full-time

• Daytime Hours. Weekends and Evenings Required (Flexible Hours)
• 20-30 hours per week

Reports to: Social Media Manager

Join our dream team

We are a team of passionate professionals making a big impact in the therapy industry. We believe that therapists who are entrepreneurial help more people. If you love working from home, want flexible hours, and want to be surrounded by a high-achieving team of stellar people, this job is for you

What we are all about…

The Clinic Growth Map (CGM) is a fast-growing 6 month online business coaching program for Psychotherapists across North America, helping them scale into a group practice. We have disrupted the industry and have had over 1000 therapists enroll in our high-ticket program in less than 4 years.

The McCance Method Vision:

To Transform Therapists Into Group Practice Owners Who Live A Life They Love

Our Core Values:

• Excellence "Going above and beyond"
• Innovation "Staying ahead of the curve"
• Fun "Work hard, play hard"

What will the Client Engagement Specialist do….

Role:

The Client Engagement Specialist is responsible for connecting with potential clients, nurturing interest through social media and direct messaging, and guiding qualified leads toward booking a sales call with our advising team.

The Client Engagement Specialist will engage thoughtfully with our online community, respond promptly to messages and comments, and share relevant events and resources to nurture potential leads. This includes moderating the Facebook Community Group, providing encouragement and appropriate resources, and helping interested members take the next step toward working with us.

The Client Engagement Specialist is responsible for organizing and tracking all lead activity within our CRM (Meta Business Suite Pipelines) and ensuring that the established follow-up process is consistently followed.

The Client Engagement Specialist will work closely with the Social Media and Advising Teams to ensure a smooth and positive transition for every qualified lead, while helping to build Nicole's connection and authority across platforms.

The Client Engagement Specialist must be well-versed in our program offerings, upcoming events, and resources, and confident using social media and CRM tools to manage leads effectively and meet weekly booking goals.

The Client Engagement Specialist must also be familiar with the basic tech associated with managing an online business, including Google Drive and related organizational tools.

Responsabilities

• Engage warmly and professionally with leads through chat (Instagram, Facebook, etc).
• Moderate FB Community, Instagram DMs, email
• Perform appointment setting by qualifying leads using provided scripts and criteria, and booking qualified prospects into strategy calls with our advising team.
• Manage follow-up messages and maintain a consistent cadence of outreach.
• Develop a thorough understanding of our ideal client, program offerings, events, and resources and use this to nurture potential leads.
• Track lead activity and appointment outcomes in CRM or tracking sheets.
• Collaborate and communicate with the social media team and sales team to ensure seamless handoff of qualified leads.
• Represent the brand authentically in all conversations and help to build Nicole's authority by answering questions and connecting with the team to provide the best responses

Results

• Generate and nurture new leads through our social media channels, booking qualified prospects into strategy calls with our advising team to support monthly sales goals.

Requirements

• University educated
• Excellent written communication skills — warm, professional, and confident
• Proven experience with appointment setting, lead qualification, or booking sales calls via DMs, chat, or email
• Background in customer service, sales, or marketing. Experience managing a social media account is an asset.
• Highly organized critical thinker with strong attention to detail and time management
• Skilled at building authentic connections and nurturing leads through rapport and empathy
• Goal-oriented and motivated by daily/weekly conversion targets
• Proficient with social media platforms, CRM systems, and tools like Manychat, HighLevel, Pipedrive, HubSpot, or ActiveCampaign
• Tech-savvy, creative, and adaptable when personalizing scripts or conversations
• Reliable high-speed internet connection
• 20-30 hours a week, based on the hours worked and billed
• Available during evenings and weekends to check in with platforms
• Flexible Availability during daytime hours 9am-5pm EST

Compensation:

Hourly rate is $24 an hour plus commissions. Bi-weekly health benefits stipend is provided.

Quarterly bonus opportunities plus commissions based on performance

For more info the Clinic Growth Map check out our website:

Job Type: Part-time, Full-time,

Benefits:

• Work from home
• Bi-Weekly health benefits stipend
• Opportunities for Commissions

Education:

• Bachelor's Degree (preferred)

Experience:

• Social media management: 1 year (preferred)

Work Location: Remote

Job Types: Full-time, Part-time

Pay: From $24.00 per hour

Education:

• Bachelor's Degree (preferred)

Experience:

• Social media management: 1 year (preferred)

Work Location: Remote