Housekeeping Supervisor

2 weeks ago

Kelowna, British Columbia, Canada Four Points by Sheraton Kelowna Airport Full time

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites by Hilton is currently looking to fill the role of Housekeeping Supervisor.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO

What will you be doing?

  • To ensure policies and procedures are followed consistently through daily operations.
  • Be a champion of Brand Standards and Expectations. 
  • Take and complete all Brand Training.
  • May be assigned cleaning guest rooms, stayover cleans, public area cleans, and assisting in laundry  operation.
  • Takes lead on Room inspections, controlling quality, and cleanliness of guest rooms. 
  • Ensures that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenance and ensuring they are completed.
  • Assists with training and introduction of new team members.
  • Ensure Room Attendants are informed daily about priorities in their section.
  • Actively participate in daily briefing, daily warm up and department meetings.
  • Develop a strong team of associates through effective leadership.
  • Delegates tasks accordingly.
  • Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner.
  • Assists with lost and found, ensures procedures are followed accordingly.
  • Efficiently acts upon feedback of co-workers & guests for the benefit of the housekeeping workplace.
  • Must be comfortable in providing performance management.
  • Maintain an open forum and open-door policy with team members.
  • Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude.
  • Manage conflict that may arise through the day-to-day operations.
  • Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.
  • Available to work varied shifts: afternoons, evenings, weekends, and holidays.
  • Assisting other departments when necessary and available. Cross training or working at our sister properties.
  • Monitor performance and workflow of laundry attendants; delegate tasks and adjust workloads as necessary.
  • Monitor performance and workflow of public area attendants; delegate tasks and adjust workloads as necessary.
  • Oversee laundry operations during the PM shift, ensuring linen is processed efficiently and to Brand standards.
  • Other duties may be assigned by the Management Team.
What are we looking for?
To successfully fill this role, you should demonstrate the following:
  • Previous experience of 2-3 years in Housekeeping
  • Highly organized with strong time management abilities
  • Effective verbal and written communication skills
  • Strong interpersonal and leadership skills
  • Proven problem-solving and decision-making skills
  • Experience with laundry operations and/or equipment is an asset
  • Able to work independently and as part of a team in a fast-paced environment.

Perks

  • Extended Health and Dental Benefits
  • World-wide accommodation and dining discounts with Marriott brands
  • Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport). 
  • An excellent work environment, with a focus on staff recognition and teambuilding
  • Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family

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