Housekeeping Supervisor

If you are looking for a team that brings out the best in each other, a team that has fun and are proud of their work - we want to hear from you. The Four Points by Sheraton - Kelowna Airport and Hampton Inn & Suites by Hilton is currently looking to fill the role of Housekeeping Supervisor.

We are also on a bus route, with a stop just outside of the hotel, and our complimentary shuttle also picks up our employees from the bus loop at UBCO

What will you be doing?

• To ensure policies and procedures are followed consistently through daily operations.
• Be a champion of Brand Standards and Expectations.
• Take and complete all Brand Training.
• May be assigned cleaning guest rooms, stayover cleans, public area cleans, and assisting in laundry operation.
• Takes lead on Room inspections, controlling quality, and cleanliness of guest rooms.
• Ensures that the day-to-day operations of housekeeping stay on track. This will include checking in with housekeepers, shift leads & room checkers regularly, keeping them up to date of need-to-know tasks, keeping everyone on pace so that rooms are ready for check in time, logging room defects for maintenance and ensuring they are completed.
• Assists with training and introduction of new team members.
• Ensure Room Attendants are informed daily about priorities in their section.
• Actively participate in daily briefing, daily warm up and department meetings.
• Develop a strong team of associates through effective leadership.
• Delegates tasks accordingly.
• Work closely with the Front Desk to stay on top of any changes, guest requests are handled in a timely manner.
• Assists with lost and found, ensures procedures are followed accordingly.
• Efficiently acts upon feedback of co-workers & guests for the benefit of the housekeeping workplace.
• Must be comfortable in providing performance management.
• Maintain an open forum and open-door policy with team members.
• Work flexibility may be required to perform housekeeping duties. Hands-on, can-do attitude.
• Manage conflict that may arise through the day-to-day operations.
• Actively participate in the hotel health and safety program. Ensure that all associates are familiar with and in compliance with WHMIS and Health & Safety policies and procedures.
• Available to work varied shifts: afternoons, evenings, weekends, and holidays.
• Assisting other departments when necessary and available. Cross training or working at our sister properties.
• Monitor performance and workflow of laundry attendants; delegate tasks and adjust workloads as necessary.
• Monitor performance and workflow of public area attendants; delegate tasks and adjust workloads as necessary.
• Oversee laundry operations during the PM shift, ensuring linen is processed efficiently and to Brand standards.
• Other duties may be assigned by the Management Team.

• Previous experience of 2-3 years in Housekeeping
• Highly organized with strong time management abilities
• Effective verbal and written communication skills
• Strong interpersonal and leadership skills
• Proven problem-solving and decision-making skills
• Experience with laundry operations and/or equipment is an asset
• Able to work independently and as part of a team in a fast-paced environment.

Perks

• Extended Health and Dental Benefits
• World-wide accommodation and dining discounts with Marriott brands
• Employee discounts on accommodations, dining, Marina, and Heath & Wellness services at our sister properties (Hotel Eldorado, Manteo Resort and Eldorado Marina, and Hampton Inn & Suites Kelowna Airport).
• An excellent work environment, with a focus on staff recognition and teambuilding
• Room for growth and development.

Don't miss this exciting opportunity to join our Four Points family