Collision Centre Manager

We are a Winnipeg-based family-owned organization that believes in building relationships, integrity, and teamwork. We take pride in being one of Canada's Best Managed Companies and one of Aon Hewitt's Best Employers Platinum level while providing exceptional service to clients.

We have a great opportunity for a Collision Centre Manager to join our Crown Honda team in a company and industry with great growth opportunities where we have a large customer base and is expanding rapidly. We are one of the fastest growing dealerships in Manitoba with a recently expanded shop to keep up with our growing customer base. 

As the Collision Centre Manager, under the direction of Director of Collision Centres, you will be responsible for overseeing the day to day operations of the respective collision centre assigned to them. You will be responsible for staff performance, attendance, work environment, and customer satisfaction. 

We offer a competitive performance-based salary and encouraging team environment, as well as a competitive benefits package. We offer graduated training, mentorship, and online brand training to assist our employees in achieving their career goals.

Additional Crown Auto Group Employee Benefits:

• Comprehensive Benefits Package including extended health, dental, vision and massage therapy reimbursement
• Discounted fitness membership
• Associate Referral Bonus Program
• Career advancement- most of the promotions are from within the company
• Access to Perkopolis. (Canadas leading corporate concierge discount service)

Competencies:

• Client/ Customer Focus – Ensures superior service is being executed and upheld on a consistent basis for both internal and external customers
• Communication – Positively expresses and transmits information with consistency and clarity.
• Result Focused – Able to execute and manage desired outcomes, and the means by which they are achieved and or exceeding standard based on past performance, goals, budget, and objectives, as well as the performance and/ or achievements of others.
• Time Management – Balance a multitude of tasks; prioritizes duties as needed ensuring efficiency self-motivation/ production.
• Adaptability – Willingness to adapt and respond to changing conditions, priorities, technology, and industry standards or requirements.
• Judgement – Ability to use sound reasoning when faced with various issues, ensuring to be performed with professional conduct and behavior.
• Problem Solving – Ability to calm and control the energy of a problem. Ability to identify the potential cause of the problem with the intent of understanding how to correct the matter through utilization of an action plan. Utilizing logic and analytical methods to create a realistic solution.
• Teamwork – Leads by examples displaying professionalism while displaying disciplined work ethic. Works cooperatively and effectively with others to reach a common goal. Participates actively in group activities fostering a team environment.

Job Duties:

• Lead and motivate the collision centre staff to excel in their career, creating exceptional customer experience, and challenging themselves to produce an exceptional product.
• Ensure the Crown Carma being upheld and executed daily.
• Hire, train, develop, and manage collision centre staff.
• Ensure all clients' complaints, problems, and negative experiences are being handled in a timely manner.
• Consistently display a positive, professional attitude and ensure overall employee and customer satisfaction is being met.
• Manage MPI relations and consistently meet or exceed performance expectations
• Oversea and monitor all collision centre repair orders are being processed and closed accurately and within a respectable timeline.
• Manage the collision centres Advance Repair Planning and the department's KPI's.
• Oversee and manage account receivable/ payables.
• Manage part and product inventory levels and consumption/ waste.
• Manage the performance of the collision centre employees to group performance expectations implementing Performance Improvement Plans or corrective action/ discipline when required.
• Oversee and manage the collision centre business and overall performance, expenses, and profitability
• Ensure the Standard Operational Procedures and 5S are being displayed, executed and enforced consistently to ensure sustainability
• Ensure budget is met on a consistent basis
• Oversee all collision appointments ensuring they meet performance expectations
• Attend industry training and ensure the collision centre and its employees are always in compliance with manufacturers and MPI
• Perform staff educational training seminar focused on improving business performance
• Ensure the collision centre facility and its equipment are up to date with maintenance and all safety equipment is operational as required
• Ensure the collision centre facility, appearance and cleanliness is being upheld to a presentable professional standard
• Perform other duties as required

Job Requirements

• 1-3 years in a leadership role
• Excellent organizational, multi-tasking, and time management expertise
• Great communication, interpersonal skills and customer-oriented
• Body Shop experience preferred
• Knowledge of Manitoba Public Insurance processes an asset

Work Conditions

• Occasionally manage stressful situations involving upset or impatient customers
• Interaction with customers/clients, and the public at large

CROWN AUTO GROUP is an equal opportunity employer We are looking for people from various ethnicities, backgrounds and experiences to join our workplace. We are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. Reasonable accommodations are available during the selection process, and we'll respond in a timely manner to any requests for accommodations.