Service Coordinator

2 weeks ago

Burnaby, British Columbia, Canada Voltech Fire Protection Full time

Service Coordinator (Part-Time, Leading to Full-Time)

Voltech Fire Protection – Surrey, BC

$20–$22 an hour
• Part-time (M–F)

Job Details

Schedule: Monday–Friday, 7:00 AM – 11:00 AM

Hours: Part-time to start; transitioning to full-time in the New Year based on performance and business needs

Compensation: $20–$22 per hour (depending on experience)

About Us

Voltech Fire Protection is a well-established and reputable fire protection company dedicated to life safety and exceptional customer service. We are growing quickly and looking for a reliable individual who wants to build a long-term career in a fast-paced, in-demand industry.

Position Summary

We are seeking a Part-Time Service Coordinator to support our office team by handling service requests, scheduling technicians, and managing daily administrative tasks. The ideal candidate is organized, professional, and confident communicating with customers and team members.

Responsibilities

  • Answer and respond to incoming phone and email inquiries
  • Receive, prioritize, and dispatch routine and emergency service calls
  • Create and process work orders
  • Filing and data entry
  • Prepare and send quotes, notices, and service pricing
  • Maintain organized filing, spreadsheets, CRM data, and reports
  • Communicate with property managers, on-site contacts, and technicians
  • Support office operations and assist with various administrative duties

Qualifications

  • Minimum 1 year of customer service experience (required)
  • Office administration experience is an asset
  • Strong verbal and written English communication skills
  • Proficiency in Microsoft Word, Excel & Outlook (intermediate to advanced)
  • Ability to multitask, problem-solve, and work independently
  • Professional, courteous, and reliable

Why Work With Us?

  • Stable and growing company in the life safety industry
  • Supportive team environment
  • Weekends and holidays off
  • Opportunity for career growth and transition into full-time

How to Apply

Please submit your resume and cover letter to:

Job Types: Part-time, Permanent

Pay: $20.00-$22.00 per hour

Expected hours: 20 – 30 per week

Benefits:

  • Casual dress
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking

Experience:

  • customer service : 2 years (required)

Language:

  • English (required)

Work Location: In person

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