Unit Claims Manager

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

We're looking for a Unit Claims Manager, Auto to join our growing team

As a Unit Manager, you will be responsible for providing leadership and technical expertise to a team of claims professionals. You and your team will be accountable for providing quality service, completing work processes effectively and efficiently, and continuously identifying areas of improvement.

Working within our hybrid model, this opportunity is based in our Mississauga (2 Prologis Blvd) or Toronto (700 University Ave) office locations.

What you'll do here:

• Provide leadership and manage team operations to achieve Intact's key business goals 

• Select, lead, mentor, manage performance and develop staff 

• Act in a consultative and advisory capacity on liability determination, investigation, policy interpretation, settlement negotiation and reserve establishment for claims 

• Resolve complex claims related issues and/or escalated problems 

• Identify and recommend changes to policies and/or processes to improve business results and maintain competitiveness 

• Participate in budget making; and recruitment and hiring of your team 

What you bring to the table:

• Strong technical skills in automobile claims and experience in dealing with legal and regulatory policy interpretation and implementation

• Minimum 3 years of Claims experience

• Proven leadership skills including ability to motivate and coach staff to deliver results 

• Strong communication and customer service skills 

• Ongoing commitment to self-development 

• Workforce management and experience in a contact center environment would be an asset

• University degree or any combination of training and experience deemed relevant for the role

This posting expires 31/December/2025 at 11:59pm EST

This role is eligible for employee referral bonus. #myReferrals3000

#LI-Hybrid 

#LI-MS1

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

Please note that Intact does not provide sponsorship or other support for immigration-related matters including but not limited to employer-specific closed work permits. Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment and are solely responsible for maintaining their work eligibility.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.