Medical Office Assistant

Full-Time Medical Office Assistant

Regina Wellness Wheel Clinic is a non-profit healthcare organization dedicated to providing equitable, culturally responsive, and holistic care in collaboration with Indigenous communities across Saskatchewan. Our multidisciplinary team works with First Nations community health centres and local health teams to deliver primary care, harm reduction services, and chronic disease management through outreach care.

This position is part of a newly developed Innovation Fund between the Saskatchewan Government and medical clinics across Saskatchewan with the aim of improving patient access and quality care through team-based support, that will deliver better access to primary care in the province of Saskatchewan. This position is temporary until March 31, 2027, with the possibility of an extension.

We are seeking a detail-oriented and professional Medical Office Assistant (MOA) to join our healthcare team. This role primarily supports care services delivered in collaboration with First Nations community health centres and local health teams in the communities. The candidate for this role is responsible for ensuring smooth communication between the clinical team, community health centres, patients through phone, in-person and email communication. The ideal candidate is tech-savvy, organized, and compassionate, with strong communication skills and a commitment to patient-centered care.

Key Responsibilities:

• Support the coordination and scheduling of appointments using electronic medical records (EMR)
• Respond to patient inquiries via in -person interactions, phone, email, and secure messaging platforms.
• Prepare providers for visits by reviewing patient charts and confirming appointments.
• Register new patients and demographics including contact information, and health card or insurance information and accurately input and update patient information in the EMR system.
• Process referrals and consults, requisitions for investigations, and follow-up communication as directed by healthcare providers.
• Communication with patients re: confirmation of appointments, scheduling requests etc.
• Maintain patient confidentiality and follow all clinic policies and privacy regulations (e.g., HIPA).
• Coordinate with other clinics, labs, and health agencies as needed
• Assist as needed with medical transportation for patients, in collaboration with the SHA Nursing team, patient(s) and community
• Potential to support in-person clinics as they occur, including rooming patients and disinfecting clinic rooms and surfaces between patients
• Support other administrative tasks as required to assist the healthcare team.
• Distribution of harm reduction supplies to patients

Qualifications:

• Completion of a recognized Medical Office Assistant or Medical Administrative program Proficiency in using EMR systems (e.g., MedAccess) and video conferencing platforms (WebEx)
• Proficiency with Microsoft programs
• Strong interpersonal and written communication skills.
• Excellent organizational and multitasking abilities.
• Familiarity with medical terminology and patient confidentiality guidelines.

Regina Wellness Wheel Clinic is an inclusive and culturally responsive clinic which provides meaningful and community-based healthcare. If you're interested in being a part of a supportive, collaborative and professional team and enjoy free parking, then please apply.

We appreciate your interest, but please note that we will only be contacting successful applicants who are authorized to work in Canada.