Used Car Manager ~ High Volume GM store

Join Our Winning Team as a Used Car Manager at Finch Chevrolet Cadillac Buick GMC

Are you a seasoned sales professional with a passion for automotive excellence? A rare opportunity has arisen to join our esteemed Finch Chevrolet Cadillac Buick GMC sales department as a Used Car Manager. Our dealership has been a cornerstone of the London community since 1989, evolving from Brian Finch Chevrolet to Finch Chevrolet Cadillac Buick GMC over 13 years ago. As part of Finch Auto Group, an Ontario-based network of 9 dealerships representing top brands like Cadillac, Ford, Hyundai, Dodge, Jeep, Chrysler, Nissan, and Mercedes-Benz, Genesis we're dedicated to delivering outstanding customer experiences and cultivating a vibrant workplace.

We are seeking a highly motivated, sales-driven coach to lead our successful used car sales team. This is a unique chance to be part of a progressive, process-oriented dealership that values customer satisfaction and employee well-being. The ideal candidate will bring a positive attitude, a keen eye for detail, and a commitment to fostering exceptional experiences for both customers and team members. While GM experience is an asset, a strong background in used car management is essential.

Job Description: The Used Car Manager is a pivotal role responsible for overseeing all aspects of our used vehicle operations, from appraisals and purchasing to reconditioning, merchandising, and sales. The successful candidate will have a proven track record of driving profitability while maintaining high levels of customer satisfaction.

Key Responsibilities:

• Leadership & Team Development:

• Recruit, train, mentor, and manage the used vehicle sales team to achieve and surpass sales targets.

• Lead daily and weekly sales and training meetings to ensure the team is well-equipped with product knowledge and sales strategies.

• Set clear performance standards and provide ongoing coaching and support to help the team reach their goals.

• Sales & Profitability:

• Develop and execute sales strategies to meet monthly and annual sales and gross profit objectives.

• Oversee all aspects of used vehicle inventory, including appraisals, purchasing, reconditioning, pricing, and merchandising, to maximize profitability.

• Analyze market trends and customer preferences to ensure inventory aligns with demand.

• Customer Engagement & Satisfaction:

• Ensure every customer receives exceptional service from the start of the sales process through to completion.

• Implement a robust follow-up system to drive customer retention and satisfaction.

• Address customer concerns promptly and effectively, escalating issues as necessary to maintain high levels of satisfaction.

• Operational Excellence:

• Prepare and manage the department's annual budget, including sales forecasts and expense control.

• Ensure compliance with all relevant regulations concerning used vehicle sales.
• Oversee the reconditioning process, ensuring all vehicles meet Finch Chev's high standards before going on sale.

• Coordinate with the New Vehicle Sales Manager to manage trade-ins and inventory needs.

• Marketing & Merchandising:

• Collaborate on the creation and execution of advertising campaigns and promotions to drive used vehicle sales.

• Ensure the used vehicle lot is effectively merchandised to maximize appeal and sales potential.
• Stay informed on auction activity and trends, regularly attending auctions to source high-quality inventory.

Qualifications:

• Proven experience in used vehicle management with a strong track record of achieving sales and profitability goals.
• Exceptional leadership and team development skills with the ability to inspire and motivate.
• Strong understanding of market trends, inventory management, and vehicle reconditioning processes.
• Excellent communication and interpersonal skills with a customer-centric approach.
• Ability to thrive in a fast-paced environment and make informed decisions quickly.
• High school diploma or equivalent; post-secondary education in a related field is a plus.
• Valid driver's license with a clean driving record.

Why Join Finch Chev?

• Competitive compensation package with performance-based bonuses.
• Comprehensive benefits, including medical and dental coverage.
• Opportunities for career growth within Finch Auto Group.
• A positive, dynamic, and collaborative work environment.

Ready to Drive Your Career Forward? If you're passionate about the automotive industry, have a strong sales background, and are ready to elevate your career, we invite you to apply for the Used Car Manager position at Finch Chevrolet Cadillac Buick GMC. Join a team that values excellence, innovation, and customer satisfaction.

All resumes will be kept in strict confidence. We thank all applicants for their interest; however, only those selected for an interview will be contacted.