Front Desk Agent

Job Title: Front Desk Agent

Location: Jasper, Alberta

Live in the breathtaking wilderness of the Canadian Rockies.

Imagine waking every morning to the crisp mountain air, the sound of flowing waters, and nature's melody — therapeutic and rejuvenating. Come paint, photograph, or write about your experience. Not much for artistry? Snowboard or ski a newly powdered run, camp backed against a pristine lakeshore, hike the dense greenery, or scale a mountain to its top. Create unbelievable memories and form lifelong friendships while enjoying a shared living experience.

Come work with us — Decore Group, Maligne Lodge, Tonquin Inn, & WickedCup, nurtures team members by promoting a professional environment filled with creativity, teamwork, respect, and fun.

Front Desk Agents are the face of the hotel and are often the first and last interaction a guest has with the business. Therefore, it's essential that you take every opportunity to make our guests' stay with us, and their time in Jasper, as enjoyable and memorable as possible.

What the position looks like

As a Front Desk Agent your duties will include, but are not limited to:

· Handling all arrivals and departures in a fast, efficient, and friendly manner

· Taking and managing reservations by telephone, email and third party

· Dealing with guest requests, inquiries, and complaints swiftly and professionally

· Working collaboratively across departments to ensure the best possible guest experience.

· Maintaining a constant focus on providing the best experience possible for our guests

· General administrative and clerical duties including basic accounting, data entry, cash handling, filing, photocopying and shredding.

· Thorough understanding of hotel policies, procedures, rates, and packages

· Offering advice and guidance on local attractions and amenities to guests

What we require from you

· Minimum 1 year customer service experience

· Valid work permit, permanent residence status or citizenship and currently residing in Canada

· Basic proficiency in IT equipment and Microsoft Office

· Excellent written and verbal communication skills

· Fluency in English is essential, and a second language would be an asset

· Strong focus on providing and contributing to an exceptional guest experience

· High school diploma or equivalent

· Previous front desk or guest services experience an asset

· Must be prepared to work early, late and weekend shifts of 8 hours

Benefits:

Competitive wages

Seasonal completion bonus

Team member discounts

Medical/dental insurance

Life insurance

Corporate events

Use of amenities, including gym and pool

Family rates

Activity & fitness program

Education & training opportunities

Refer a friend bonus

Designated vacation schedule

Subsidized accommodation

Work conditions:

Permanent, full-time

In person

Shift work, holidays, and overtime

Ability to withstand climate conditions, if applicable

Requirements:

Previous experience preferred

Valid work visa/permit, permanent residence status, or Canadian citizenship

Does not require sponsorship

Criminal Record Check

Instructions & Contact info:

Send resume, 3 pages or less, to:

Email:

Or through role posting link

NO PHONE CALLS or IN-PERSON DROP-OFFS

Preference will be given to those with previous experience. Only those selected will be contacted for an interview.

Your interest in working with Decore Group is greatly appreciated.

Job Type: Full-time

Pay: From $17.00 per hour

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site gym
• Vision care

Ability to commute/relocate:

• Jasper, AB: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• If hired, you understand the staff accommodation is single occupancy and not intended for families/spouses.

Experience:

• Front desk: 1 year (required)

Work Location: In person