Full-Time Clinic Coordinator

Full-Time Clinic Coordinator / Chiropractic & Podiatry Assistant

Location: 360 Wellness Okotoks – 27 McRae Street, Okotoks, AB

Hours: Full-Time, approximately 38 hours per week

Schedule: ** Schedule is just an example. Hours vary week to week.

• Monday: 9:30 AM – 6:30 PM
• Tuesday: 12:00 PM – 6:30 PM
• Wednesday: 10:30 AM – 6:30 PM
• Thursday: 12:00 PM – 6:30 PM
• Friday: 9:00 AM – 5:00 PM

About the Role

360 Wellness Okotoks is seeking a dependable, professional, and self-motivated Clinic Coordinator / Chiropractic & Podiatry Assistant to oversee daily operations at our multidisciplinary healthcare clinic.

This is a leadership-based administrative position responsible for managing both 360 Wellness and 360 Podiatry services on-site. The ideal candidate is organized, confident working independently, and capable of creating an exceptional experience for both patients and practitioners.

Our management team operates virtually from Edmonton, so this position requires someone highly proactive and able to manage operations with minimal supervision.

Key Responsibilities

Front Desk & Patient Care

• Greet patients and manage the front desk in a friendly, professional manner.
• Schedule, confirm, and manage appointments using JaneApp.
• Handle incoming calls, direct billing, and insurance inquiries accurately.
• Process payments, manage accounts receivable, and reconcile daily transactions.
• Communicate professionally with doctors' offices, insurers, and other clinics.
• Maintain strict confidentiality and compliance with privacy regulations.

Administrative & Operational Duties

• Oversee daily clinic operations for both chiropractic and podiatry services.
• Maintain accurate patient records in JaneApp and ensure efficient patient flow.
• Manage billing, reconciliation, and financial documentation.
• Perform opening and closing duties, maintain clinic cleanliness, and uphold standards.
• Order medical and office supplies weekly and track inventory levels.
• Report equipment issues promptly and log maintenance tasks.
• Support other 360 Wellness clinics with occasional administrative or marketing tasks.

Marketing, Community Outreach & Social Media

• Create and post daily social media content to promote clinic services, events, and health tips.
• Engage with followers and help grow the clinic's online presence and community reputation.
• Market to surrounding areas to build local awareness and establish relationships with nearby businesses, medical offices, and community organizations.
• Collaborate with management on marketing initiatives, promotions, and community events.
• Conduct patient callbacks and manage recall lists to encourage rebooking.
• Assist with interviews and onboarding for new staff as needed.

Training & Expectations

All new hires will complete a comprehensive in-house training program covering:

• JaneApp Operations – booking, billing, reconciliation, and patient management.
• Insurance & Direct Billing – Alberta Health Care, Blue Cross, WCB, MVA, and Provider Connect.
• Cashouts & Accounts Receivable – daily balancing and discrepancy resolution.
• Clinic Operations – opening/closing procedures, supply management, and policy compliance.
• Patient Relations – managing complaints, cancellations, and recall lists with professionalism.
• Marketing & Social Media – maintaining consistent brand presence and local engagement.

This role is ideal for someone energetic, organized, and confident in both administration and community outreach, ready to take ownership of a thriving multidisciplinary clinic.

Qualifications

• 1–2 years of experience in a medical, chiropractic, or podiatry office preferred.
• Proficiency with JaneApp and electronic medical record systems.
• Knowledge of direct billing and insurance procedures.
• Familiarity with social media management and basic marketing principles.
• Excellent communication, organization, and multitasking skills.
• Ability to work independently with minimal supervision.

Job Type: Full-time

Pay: $18.00-$25.00 per hour

Expected hours: 30 – 40 per week

Work Location: In person