Client Services Supervisor

12 minutes ago

Surrey, British Columbia, Canada NRI - NRI Distribution Inc Full time

A Day in the Life

As a Client Services Supervisor, you will play an important part in providing direction to the Client Services team by ensuring all functions related to the processing of orders and receipts through the facilities meet client expectations. You'll be working with some awesome clients that are heavily involved in the active lifestyle.

All About You

What You'll Bring to the Role:

  • Excellent technical capabilities with proficiency to learn internal and external software systems
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
  • Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
  • Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently
  • Has the ability to be flexible and adapt to changing priorities.
  • Trustworthy and moral character

The Must Haves:

  • Must have 2+ years' experience in a logistics environment as a customer service representative, 3PL a plus
  • Proficient with Microsoft Office applications, specifically Outlook and Excel
  • Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

  • Ensures the training and development of team members
  • Communicates, monitors and drives goals and performance metrics to meet client SLA's
  • Communicates expectations and provides regular feedback on performance
  • Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalations
  • Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
  • Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
  • Keeps work and storage areas in a safe, clean, and tidy condition at all times.
  • Performs other duties as requested

Perks

Staff purchase program

    • wear the brands you love
      Staff benefits plan- - chose the benefits that are right for you
      Flexible and fun work environment- - work hard and play hard
      Internal opportunities- - we believe in growing our own

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are selected for an interview there are accommodations upon request. We consult with applicants and provide suitable accommodations. If someone would like an accommodation they can reach out to our team in the following ways: people.- or

Compensation: $63,000 - $92,000

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