Client Services Supervisor

2 weeks ago

Surrey, British Columbia, Canada NRI 3PL Full time

A Day in the Life

As a Client Services Supervisor, you will play an important part in providing direction to the Client Services team by ensuring all functions related to the processing of orders and receipts through the facilities meet client expectations. You'll be working with some awesome clients that are heavily involved in the active lifestyle.

All About You

What You'll Bring to the Role:

  • Excellent technical capabilities with proficiency to learn internal and external software systems
  • Excellent communication and interpersonal skills
  • Ability to multitask and prioritize duties, follow through assignments with a minimum of direction, and be extremely detail oriented
  • Experience in continuous improvement tools/methodologies to drive customer fulfillment, quality, efficiency and safety
  • Experience in leading personnel to ensure all assigned activities are performed effectively and efficiently
  • Has the ability to be flexible and adapt to changing priorities.
  • Trustworthy and moral character

The Must Haves:

  • Must have 2+ years' experience in a logistics environment as a customer service representative, 3PL a plus
  • Proficient with Microsoft Office applications, specifically Outlook and Excel
  • Must have physical ability to carry out essential job functions, including but not limited to, sitting for long periods of time, occasionally walking and standing, climbing ladders/stairs, and tolerating conditions such as dust, dirt, noise, odors, heat, cold, etc. when stepping into the warehouse

Things You Will be Doing

  • Ensures the training and development of team members
  • Communicates, monitors and drives goals and performance metrics to meet client SLA's
  • Communicates expectations and provides regular feedback on performance
  • Acts as the liaison between the clients and NRI operations by communicating and monitoring client priorities and escalations
  • Manages client relationships by effectively handling all client interactions, including higher level troubleshooting issues and collaborating with other departments
  • Following NRI safety rules, safety procedures, security protocol and standard operating procedures (SOP)
  • Keeps work and storage areas in a safe, clean, and tidy condition at all times.
  • Performs other duties as requested

Perks

  • Staff purchase program -- wear the brands you love
  • Staff benefits plan -- chose the benefits that are right for you
  • Flexible and fun work environment -- work hard and play hard
  • Internal opportunities -- we believe in growing our own

NRI is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. If you are selected for an interview there are accommodations upon request. We consult with applicants and provide suitable accommodations. If someone would like an accommodation they can reach out to our team in the following ways: people.- or

  • Customer Service Supervisor

    4 days ago

    Surrey, British Columbia, Canada Velocity Truck Centres Full time

    Drive your career forward with a dynamic role as a Customer Administration SupervisorPosition: Customer Administration SupervisorType: Fulltime PermanentSchedule: M - F (7:30am - 4:00pm or 8:00am - 4:30pm)Location: Surrey, BCWho We Are:Velocity Truck Centres Canada provides full-service support, including sales, maintenance, parts, collision repair, and...

  • Client Services Administrator

    2 weeks ago

    Surrey, British Columbia, Canada Public Practice Accounting Firm Full time

    Position Summary:The Client Service Administrator plays a vital role in ensuring smooth day-to-day operations and providing outstanding support to both clients and internal staff. You will be responsible for managing administrative tasks, coordinating client engagements, and supporting the accounting team in delivering an exceptional client experience.Key...

  • Client Service Representative

    1 week ago

    Surrey, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Representative

    5 days ago

    Surrey, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Representative

    4 days ago

    Surrey, British Columbia, Canada CIBC Full time

    We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and...

  • Client Service Representative

    5 days ago

    Surrey, British Columbia, Canada BLACK CORP SECURITY LTD Full time

    Job OverviewWe are seeking a dedicated Customer Service Representative to join our dynamic team. In this role, you will serve as the primary point of contact for our clients, providing exceptional service and support across various platforms. The ideal candidate will possess strong communication skills, a customer-centric mindset, and experience with project...

  • Supervisor

    21 hours ago

    Surrey, British Columbia, Canada Lookout Housing and Health Society Full time $34 - $36

    Employment Status Full Time Permanent  Header We provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal barriers between them and our services. For more information about Lookout, please...

  • Supervisor

    1 day ago

    Surrey, British Columbia, Canada Lookout Housing and Health Full time

    Apply now »Date:Jan 20, 2026Location:Surrey, BC, CACompany:Lookout Housing and Health SocietyEmployment StatusFull Time PermanentHeaderWe provide housing and a range of support services to adults with low or no income who have few, if any, housing or support options. Because the people we serve have challenges meeting basic needs and goals, we place minimal...

  • Food Service Supervisor

    17 hours ago

    Surrey, British Columbia, Canada Fraser Health Full time $34

    SalaryThe salary range for this position is CAD $ $33.79 / hour Job SummaryCome work with us Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start,...

  • PIA Client Service Associate

    4 days ago

    Surrey, British Columbia, Canada TD Securities Full time

    Work Location:Surrey, British Columbia, CanadaHours37.5Line Of BusinessTD WealthPay Details$38,300 - $51,700 CADThis role is eligible for commission based earnings.TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD....