Guest Service Agent

7 days ago

Newmarket ON LY H, Canada Best Western Full time

Overview of position:

Best Western Voyageur Place Hotel is an award-winning hotel located in the heart of Newmarket, right across from Upper Canada Mall. We are ranked #1 on TripAdvisor for Newmarket and are consistently praised by our guests for our stellar customer service and cleanliness. We are currently seeking a full time Front Desk Guest Service Agent. The job functions include accurately and efficiently handling all hotel reservations, registering guests, assigning rooms, accommodating special requests, and ensuring the guests have a pleasant stay and smooth checkout. You will represent the hotel to our guests throughout all stages of their stay, ensuring every guest receives superior customer care.

Responsibilities:

Responsibilities and essential job duties for this role will include, but are not limited to, the following:

  • Uses "Visual Matrix" reservation software to perform same-day and future reservations/cancellations.
  • Handles all aspects of arrivals and departures including monetary transactions and payment processes.
  • Manages and resolves guest complaints in a professional and courteous manner. Escalates issues to management when necessary.
  • Maintains guests' privacy.
  • Coordinates and communicates, both verbally and in writing, to current and potential guests about bookings and the property's amenities.
  • Operates multi-line switchboard.
  • Maintains a high level of professional appearance and demeanor.
  • Reports any unusual occurrences or requests to the supervisor or manager.
  • Other duties as assigned.

Qualifications:

  • High school graduate and/or equivalent experience.
  • Working experience with Visual Matrix (property management system) is a definite asset.
  • Minimum of one year of customer service experience required, preferably in a hotel setting.
  • Works proficiently as a team member and independently
  • Must show initiative and be self-motivated.
  • Ability to understand and adhere to proper cash handling policies and procedures.
  • Outstanding verbal and written communication and organization skills.
  • Must maintain a high level of professionalism.
  • Working knowledge of proper telephone etiquette.
  • Must be competent with Microsoft Office programs such as Word and Excel
  • Ability to work a flexible schedule, including weekends and holidays.
  • The hotel is staffed There are a variety of shifts to cover these hours, with a majority of them being 7AM-3PM and 3PM-11PM.

Job Type: Full-time

Pay: From $19.00 per hour

Work Location: In person

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