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Guest Service Agent

4 weeks ago

NiagaraontheLake, Canada PRINCE OF WALES HOTEL Full time

Prince of Wales Hotel is seeking full and part time Guest Service Agents to join our front Office team

This is an excellent opportunity for those who have a passion for Guest Service and enjoy a fast paced environment.

**What you'll be doing**

  • Register guests and assign rooms.
  • Accommodate special request whenever possible.
  • Assist in pre-registration and blocking of reservations when necessary.
  • Check out guests on a regular ongoing basis.
  • Develop a thorough knowledge of room rack and packages, room locations, types of room and costs of various rooms.
  • Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently.
  • Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.

**What you'll bring to the team**

  • 1-2 years front desk experience considered an asset.
  • Reliable transportation to Niagara on the Lake.
  • A willingness to learn.

**What's in it for you?**

  • Free Meals Each Shift
  • Discounts on Hotel Stays, Restaurant Visits, Spa Services & Treatments
  • Career Advancement Opportunities
  • Tenured team to support your learning and development
  • Company Social Events & Recognition Programs
  • While we welcome all applicants, only those selected for an interview will be contacted._

**Job Types**: Full-time, Part-time, Permanent

**Salary**: $16.96-$17.85 per hour

**Benefits**

  • Company events
  • Discounted or free food

Work Location: In person