User Support Technician

2 weeks ago

Surrey, British Columbia, Canada E-Net Solutions Full time $45,000 - $70,000 per year
Overview
Languages

English

Education
  • College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
  • or equivalent experience
Job Location :- Surrey,BC and Vancouver Island
Experience

Experience an asset

Responsibilities
Tasks
  • Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
Experience and specialization
Computer and technology knowledge
  • JavaOS
  • Networking software
  • Networking security
  • Internet
  • Servers
  • Presentation software
  • Programming software
  • Business diagram software
  • Database software
  • Programming languages
  • Software development
  • C#
  • C++
  • Data analysis software
  • MS Windows
  • Oracle
  • SQL
  • Visual Basic
Additional information
Transportation/travel information
  • Vehicle supplied by employer
  • Willing to travel
  • Public transportation is available
Work conditions and physical capabilities
  • Fast-paced environment
  • Work under pressure
  • Tight deadlines
  • Manual dexterity
  • Attention to detail
  • Ability to distinguish between colours
  • Sitting
Personal suitability
  • Accurate
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Excellent written communication
  • Initiative
  • Judgement
  • Organized
  • Team player

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