Dental Receptionist

2 weeks ago

Surrey BC VW P, Canada Scott 82 Dental Centre Full time

Job Overview

We are seeking a dedicated and professional Dental Receptionist to serve as the first point of contact for our dental practice. The ideal candidate will possess excellent communication skills, a strong background in medical administrative support, and a thorough understanding of dental and medical office procedures. As a Dental Receptionist, you will be responsible for managing patient interactions, scheduling appointments, verifying insurance, and maintaining accurate medical records. Your role is vital in ensuring a smooth and welcoming patient experience while supporting the clinical team with administrative tasks.

Responsibilities

  • Greet patients warmly and professionally, providing exceptional customer service at the front desk.
  • Schedule patient appointments efficiently using dental practice management software such as Dentrix or Eaglesoft.
  • Verify insurance coverage and benefits, including Medicare and Medicaid, ensuring accurate billing and coding.
  • Manage patient check-in and check-out processes, including collecting co-pays and updating personal information.
  • Review and process medical documentation, ensuring compliance with HIPAA regulations and proper coding using CPT, ICD-9, ICD-10 codes.
  • Maintain organized medical records and ensure confidentiality of health information in accordance with HIPAA standards.
  • Assist with insurance claims submission, follow-up on unpaid claims, and perform collections as needed.
  • Handle multi-line phone systems with professionalism, demonstrating excellent phone etiquette and communication skills.
  • Support clinical staff by preparing intake forms, updating patient care plans, and managing appointment schedules.
  • Utilize electronic health record (EHR) systems such as Meditech or eClinicalWorks to document patient interactions accurately.

Requirements

  • Proven experience as a Medical Receptionist or Dental Receptionist within a dental or medical clinic environment.
  • Strong knowledge of dental terminology, and health information management systems like Dentrix or Eaglesoft.
  • Familiarity with EMR (Electronic Medical Records) systems such as Epic or Meditech is highly desirable.
  • Excellent computer skills including proficiency in Microsoft Office Suite (Word, Excel) and typing skills (10 key typing).
  • Experience with insurance verification processes and billing procedures for Medicare, Medicaid, or private insurance plans.
  • Ability to review medical documentation accurately while adhering to HIPAA regulations for patient privacy.
  • Bilingual abilities are preferred to serve diverse patient populations effectively.
  • Strong organizational skills with attention to detail in filing, documentation review, and office management tasks.
  • Exceptional customer service skills combined with professional phone etiquette and clerical experience in a healthcare setting. Join our team to provide outstanding administrative support that enhances patient care experiences while working in a dynamic dental practice environment

Job Type: Full-time

Pay: $19.94-$32.81 per hour

Expected hours: 32 – 40 per week

Benefits:

  • Extended health care

Work Location: In person

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