Intermediate Service Desk Analyst

2 days ago

Ottawa, Ontario, Canada N-able Full time

Why N-able
At N-able, we're not just helping businesses be secure —we're redefining what it means to be cyber resilient. Our end-to-end platform blends AI-powered capabilities and flexible tech stacks, so customers can manage, secure, and recover with confidence. But the real power behind it all? Our people. We're a global crew of N-ablites, who love solving complex problems, sharing knowledge, and delivering solutions that actually make a difference. If you're into meaningful work, fast growth, and a team that's got your back, you'll be surrounded by people who believe in what they do—and in you.

What You'll Do

  • Provide day-to-day I.T. support for N-able employees.
  • Serve as the primary contact for N-able senior leadership team.
  • User identity and endpoint management via cloud native technologies.
  • Assist with incident and service request management in an ITIL based environment.
  • Other duties as assigned by management.

What You'll Bring

  • Excellent interpersonal, verbal and written communication skills
  • Ability to quickly assess challenges, and clearly set expectations on next steps.
  • Effective organization and time management skills.
  • Ability to quickly adapt to changes in technology and/or business processes.
  • 1-3 years supporting endpoint OS. (Windows, MacOS)
  • 1-3 years supporting productivity suites (Office 365, Atlassian Jira / Confluence)
  • 1-3 years IT Asset Lifecycle Management (deploying, maintaining, retiring IT hardware)
  • 1-3 years ITIL based Service Management (Jira Service Management, ServiceNow, Remedy)

Purple Perks

  • Discounted gym access at several local facilities
  • FuN-raising opportunities as part of our giving program
  • N-ablite Learning - custom learning experience as part of our investment in you

About N-able
At N-able, our mission is to protect businesses against evolving cyberthreats with an end-to-end cyber resilience platform to manage, secure, and recover. Our scalable technology infrastructure includes AI-powered capabilities, market-leading third-party integrations, and the flexibility to employ technologies of choice—to transform workflows and deliver critical security outcomes. Our partner-first approach combines our products with experts, training, and peer-led events that empower our customers to be secure, resilient, and successful.

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