Human Resources Manager

Job Overview

Reporting to the VP of Operations, the Human Resources Manager is responsible for providing strategic & HR operational leadership within a unionized hospitality environment, working in partnership with leaders to build a strong, engaged workforce and a positive, high-performance culture. As a key leadership position, the Human Resources Manager will lead by example at all times in carrying out the key responsibilities and duties by using a modelling method of best HR practices including a positive, creative, people focused, collaborative and solutions-based approach and communication styles.

This role oversees employee relations, labour relations, talent management, health & safety, compensation & benefits and organizational development. The Human Resources Manager ensures compliance with Ontario employment legislation, collective agreement obligations, and internal policies while fostering a positive and productive workplace culture. The Human Resources Manager partners closely with operational leaders to support staffing, labour relations, employee engagement & workplace culture, and health & safety initiatives.

Responsibilities

1. Employee & Labour Relations (Unionized Environment)

• Administer and interpret the Collective Agreement and ensure consistent application
• Act as the primary management representative for union-related matters.
• Participate in grievance handling, investigations, and settlement discussions.
• Prepare for and support collective bargaining, including data gathering and proposals.
• Maintain harmonious constructive relationships with union representatives.
• Provide support & attend union meetings, labour-management meetings.
• Provide coaching to supervisors/managers on working effectively in a unionized workplace.

2. Recruitment & Staffing

• Collaborate with stakeholders in review & ongoing development of standardized process for recruitment, hiring, onboarding, etc.
• Provide guidance & support to managers/AGM/GM to support them in fulfilling their responsibilities on staffing matters (supervision, coaching, mentoring & disciplinary actions).
• Provide staff & managers with coaching & resources to help resolve & prevent interpersonal conflict and be able to adapt to different management styles.
• Oversee recruitment, selection, and onboarding processes for union and non-union roles.
• Ensure hiring practices comply with the applicable Collective Agreement, Employment Standards Act (ESA), Ontario Human Rights Code, and internal policies.
• Support succession planning and workforce forecasting.
• Maintain job descriptions and participate in job evaluation and classification (as required).

3. Employee Relations & Performance Management

• Provide guidance to managers on performance management, discipline, and documentation ensuring adherence to Collective Agreement & progressive discipline.
• Conduct workplace investigations in compliance with Bill 168/Bill 132 (violence and harassment legislation).
• Support accommodation requests under the Ontario Human Rights Code and return-to-work processes.
• Promote employee engagement and recognition initiatives.

4. Compensation & Benefits

• Administer payroll and benefits programs in accordance with the ESA and collective agreement provisions.
• Analyze compensation trends and recommend adjustments as required.
• Oversee vacation, leaves of absence, and legislative entitlements.

5. Health, Safety & Compliance & Wellness

• Ensure compliance with the Occupational Health and Safety Act (OHSA).
• Serve as management representative on the Joint Health & Safety Committee (JHSC).
• Support workplace safety programs, training, accident investigations, and WSIB claims management.
• Maintain HR records in compliance with provincial legislation and privacy standards.
• Promote employee wellness initiatives within a 24/7 hospitality environment.

6. HR Strategy, Policy & Reporting

• Develop, implement, and update HR policies, SOP's.
• Provide HR metrics, reports, and analysis to senior leadership.
• Support change management initiatives related to staffing, organizational structure, or new business processes.
• Ensure HR practices align with organizational goals and hospitality industry standards.

7. Talent Acquisition & Workforce Planning

• Oversee recruitment strategies for unionized and non-unionized roles.
• Develop hospitality-specific hiring processes to reduce turnover and improve service quality.
• Guide workforce planning, forecasting seasonal and event-driven staffing needs.
• Ensure fair, consistent hiring practices compliant with collective agreements and human rights legislation.

8. Training & Development

• Lead learning and development initiatives, including onboarding, leadership training & development, and mandatory compliance training.
• Ensure training obligations contained in collective agreements are fulfilled.
• Promote a culture of continuous learning to enhance guest service quality and operational excellence.

9. Employee Engagement & Workplace Culture

• Develop and implement employee engagement strategies that foster a positive, inclusive, and respectful workplace culture aligned with organizational values and service excellence standards.
• Partner with union representatives and leadership to promote constructive labour–management relationships, supporting engagement initiatives that respect the collective agreement and unionized environment.
• Lead employee communication initiatives, ensuring timely, transparent, and consistent messaging across all departments and shifts, including frontline hospitality staff.
• Design and administer employee engagement surveys, focus groups, and feedback mechanisms; analyze results and recommend actionable improvements to leadership.
• Support leaders and managers in building strong team culture through coaching on communication, recognition, conflict resolution, and respectful workplace practices.
• Oversee recognition and appreciation programs that align with the collective agreement and reinforce employee contributions, service excellence, and safety.
• Promote diversity, equity, and inclusion initiatives, ensuring compliance with Ontario Human Rights Code and fostering a culture of belonging across a diverse workforce.
• Lead initiatives to improve employee morale, retention, and attendance, particularly in high-turnover hospitality roles.
• Manage employee relations matters (in collaboration with union representatives where required), including workplace concerns, investigations, and conflict resolution, with a focus on fairness, consistency, and engagement.
• Support change management initiatives, helping employees and leaders navigate organizational change while maintaining trust and engagement.
• Ensure compliance with Ontario employment legislation, including the Employment Standards Act, Occupational Health and Safety Act, Ontario Labour Relations Act, and applicable collective agreements.
• Monitor workplace culture indicators, such as turnover, absenteeism, grievances, and engagement metrics, and report trends to senior leadership.
• Collaborate with leaders & managers to support onboarding, leadership development, and training programs that reinforce organizational culture and service standards.

Qualifications

Education & Experience

• Post-secondary degree or diploma in Human Resources, Industrial Relations, Business Administration, or related field.
• Minimum 7-10 years of progressive HR experience, preferably in hospitality or a unionized environment.
• Experience administering a collective agreement required.
• CHRP/CHRL designation (or working toward) considered an asset.

Knowledge & Skills

• Strong working knowledge of Ontario employment legislation:
• Employment Standards Act (ESA)
• Labour Relations Act (LRA)
• Occupational Health and Safety Act (OHSA)
• Ontario Human Rights Code
• Workplace Safety and Insurance Act (WSIA)
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to build trust and strong working relationships at all levels.
• Strong organizational and time-management abilities.
• Proficiency with ADP Workforce Now and MS Office tools.
• Ability to manage sensitive and confidential information with discretion.

Working Conditions

• Fast-paced hospitality environment with varied operational demands.
• Occasional evenings, weekend, or holiday availability required depending on business needs.
• On-site presence 5 days per week required to support staff and operations.

Key Competencies

• Decision Making & Judgement
• Relationship Building
• Conflict Resolution
• Coaching & Development
• Attention to Detail
• Adaptability
• Professionalism & Integrity

Closing Date: January 5, 2025

This is an excellent opportunity for someone looking to further their career in human resources. We offer competitive compensation and benefits packages. If you are a motivated individual who enjoys working in a fast-paced environment, we would love to hear from you. Please apply with your updated resume and cover letter.

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

We encourage qualified individuals from all backgrounds to apply for available positions and join us in our pursuit of excellence.

We will accommodate the needs of applicants under the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and any other applicable legislation throughout all stages of the recruitment and selection process. If you require support/accommodation during the hiring process, please contact our Human Resources Department at

Posted on December 22, 2025

Job Type: Full-time

Pay: $90,000.00-$105,000.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Work Location: In person