IT Helpdesk Assistant

4 hours ago

Montréal QC HB S, Canada Le Porc Epic Digital Services Full time

Job Summary

We are seeking a proactive and customer-focused Helpdesk Assistant to join our IT support team. The ideal candidate will provide technical assistance to end-users, troubleshoot hardware and software issues, and ensure smooth operation of IT systems. This role offers an excellent opportunity to develop technical skills in a dynamic environment, supporting a wide range of operating systems and networking technologies.

Duties

  • Respond promptly to help desk requests via ServiceNow, Jira, or BMC Remedy platforms.
  • Provide technical support for desktop and laptop computers, including hardware and software troubleshooting.
  • Assist users with operating systems such as Windows, macOS, and Linux.
  • Support computer networking issues including LAN, firewall configurations, and VPN access.
  • Troubleshoot software problems related to Microsoft Office applications and other enterprise tools.
  • Configure and maintain user accounts and permissions across various systems.
  • Support IT infrastructure including hardware setup, installation, and maintenance.
  • Document issues and resolutions accurately to facilitate ongoing support efforts.
  • Collaborate with team members to resolve complex technical problems efficiently.
  • Maintain excellent communication with end-users, ensuring clear explanations of technical solutions.

Skills

  • Strong knowledge of operating systems including Windows, macOS, and Linux.
  • Experience with computer networking concepts such as LAN, VPN, and firewall configurations.
  • Familiarity with help desk ticketing systems like ServiceNow, Jira, or BMC Remedy.
  • Proficiency in troubleshooting software issues within Microsoft Office Suite and other common applications.
  • Understanding of computer hardware components and basic repair techniques.
  • Ability to provide effective desktop support and resolve technical issues promptly.
  • Knowledge of IT support best practices along with excellent communication skills for customer service excellence.
  • Experience with network security protocols and operating system security features is a plus. This position is ideal for individuals passionate about technology support who thrive in fast-paced environments requiring strong problem-solving skills and excellent communication abilities.

Job Type: Permanent

Pay: $57,000.00 per year

Benefits:

  • Commuter benefits
  • Life insurance
  • Paid time off
  • Relocation assistance

Work Location: In person

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