Senior Enterprise ABM Marketing Manager

We believe conversations will become the #1 way to shop.
At Gorgias, we're building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we're leading that shift.

Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we're making shopping feel more natural, human, and connected than ever before.

To win, we focus relentlessly on:

• Quality: conversations that feel authentic and on-brand.
• Experience: effortless shopping from chat to checkout.
• Re-engagement: personal, 1-1 dialogue instead of noisy marketing.

The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood.

Join us to make Conversational Commerce real.

About The Role
We are seeking an exceptional Senior Enterprise
Account-Based Marketing (ABM) Manager
to own the scope of our enterprise ABM strategy. This role is focused on developing and executing world-class ABM programs that target enterprise accounts. Unlike broad SMB-focused approaches, this position requires someone who has already proven success building bespoke campaigns for enterprise and commercial clients, ideally within Fortune 500 accounts. We want somebody comfortable operating at the highest level, partnering with the biggest clients and representing some of the worlds most famous brands.

You know how to get the right people in the room and then once there, ensure that everybody wins.

You will act as the quarterback for Gorgias ABM initiatives, coordinating across sales, partnerships, events, product marketing, and content. Success in this role means upgrading the quality of our enterprise marketing across all channels, while partnering closely with leadership to move our company further upmarket.

Key Responsibilities

• Design and execute enterprise-level ABM campaigns for our top accounts (think top 100) driving measurable engagement and revenue impact.
• Partner with sales leadership and cross-functional teams to ensure account plans are aligned and executed with precision.
• Elevate the quality of enterprise marketing touchpoints, including events, webinars, website messaging, and product demos.
• Act as a central connector between events, partnerships, sales, product marketing, and content teams to deliver coordinated programs.
• Provide constructive feedback on marketing execution, including identifying gaps and helping shape resourcing or personnel improvements if needed.
• Build relationships across the organization by being collaborative, approachable, and highly effective in cross-team coordination.
• Serve as a thought partner to senior leadership, challenging existing SMB-oriented approaches with enterprise-level expertise.
• If successful, develop and lead a growing ABM team to scale enterprise initiatives.

What We're Looking For

• Proven ABM expertise with enterprise or commercial accounts (not SMB-focused).
• Track record of high-quality campaign execution – able to share specific examples of impactful ABM programs.
• Strong communicator and able to influence and coordinate across multiple stakeholders.
• Ability to get buy-in externally and internally on ABM initiatives
• Independent and confident, with enterprise ABM skills stronger than our current leadership team.
• Comfortable providing direct and honest feedback, including around existing processes and people.
• Strategic thinker with the ability to challenge assumptions and introduce new, higher-bar approaches.

Perks And Benefits

• 5-week vacation (We follow each country's appropriate PTO Laws)
• Paid sick leave
• Paid parental leave (16 weeks)
• Personal credit card to buy lunches (you'll have your own Gorgias credit card)
• We provide private health insurance and retirement pension
• Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
• Get up to $2600 CAD of learning material per year (includes books, courses, training sessions that are easily identified and linked with your job scope. This also covers individual coaching)
• Every quarter, we organize an online company-wide summit to discuss where we're going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats

AI at Gorgias
At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola, Cursor & others) and an annual L&D budget to explore new ones.

The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions.

We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better.

AI use in Recruiting at Gorgias
We use AI tools to assist in managing and assessing applications, with human oversight at every stage.

Diversity & Inclusion at Gorgias
We're committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making.

If you need accommodations during the application or interview process, please contact us