Director of Operations

DIRECTOR OF OPERATIONS

Park Place Seniors Living
Empowering leaders. Enhancing care. Driving operational excellence.

Park Place Seniors Living is seeking a highly skilled Director of Operations to provide senior operational leadership across our homes. Reporting to the Vice President of Operations, this role supports the implementation of organizational strategies, ensures operational consistency, and strengthens leadership capability at the site level.

The Director of Operations is a key driver of quality, financial performance, regulatory compliance, and culture. You will directly support Site Leaders, coach operational teams, identify risks, and lift performance across your assigned portfolio.

• Operational leadership and guidance for assigned Site Leaders, ensuring alignment with Park Place's strategic priorities, quality standards, and values.
• Execution of organizational strategies, operational plans, and improvement initiatives.
• Assurance of high‑quality, resident‑centred care across homes.
• Identification of operational risks, performance gaps, and improvement opportunities, followed by timely and effective problem‑solving.
• Monitoring of key performance indicators including occupancy, staffing, expense control, financial results, and quality metrics.
• Budget development, oversight, variance analysis, and monthly performance review support.
• Compliance with legislation, licensing requirements, Accreditation Canada standards, and Health Authority expectations.
• Leadership in preparing for inspections, audits, and regulatory reviews, ensuring sustainable corrective actions.
• Coaching, mentoring, and developing Site Leaders to strengthen accountability, leadership capability, and engagement.
• Collaboration with HR on recruitment, onboarding, talent development, succession planning, and performance management.
• Fostering a values‑based culture grounded in collaboration, continuous improvement, and resident‑centred service.
• Participation in corporate initiatives and completion of related duties as required.

• A Bachelor's degree required; Master's degree preferred in healthcare administration, business, nursing, or related health sciences.
• 7–10 years of progressive operational leadership experience in a complex, multi‑team environment.
• Required experience in healthcare or the seniors care sector.
• Strong analytical ability, critical thinking, and creative problem‑solving skills.
• Proven ability to work independently with sound judgment and minimal supervision.
• Adaptability in a fast‑paced, evolving, highly regulated environment.
• Exceptional communication—verbal, written, conflict resolution, and relationship‑building.
• Strong organizational skills, ability to manage competing priorities, and effective planning.
• Teamwork and collaboration skills, fostering positive relationships across leadership teams.
• High integrity, ethical judgment, and alignment with organizational values.
• Advanced proficiency with Microsoft Office and computer applications.
• Ability to travel (minimum 15%), work flexible hours, and meet the physical demands of the role (standing, walking, lifting up to 30 lbs).
• Commitment to workplace safety and compliance with all Occupational Health & Safety requirements.

As Director of Operations, you will directly influence the quality of care, the strength of leadership teams, and the overall experience of residents and staff across multiple homes. Your leadership will shape culture, mitigate risk, and ensure that Park Place consistently delivers on its promise of exceptional care.

Lead teams. Strengthen performance. Make an impact.
Apply today.