Director of Operations

RSL'S story:

Refrigerative Supply Limited is a family business owned by Alison Hamilton and Linda Gibbs. The business was founded by Peter Gibbs' and Alison Hamilton's parents, Jack and Elizabeth Gibbs. In 1949 they acquired the four-year-old Vancouver branch of an American-based company. From this modest beginning, the Company now has a Head Office in Burnaby, nineteen Branches, and Four Distribution Centers spread across Western Canada. We are committed to remaining a family business and are proud to have the third generation working in the business. The company's mantra is to 'inspire excellence and trust' by providing creative solutions and unrivaled experiences, in-store and online, that make RSL the choice for customers, suppliers, and employees at every location. For more information, please visit: 

RSL Mission

Our purpose is to provide the highest quality HVAC and Refrigeration experience in Canada.

RSL Vision

To be the environment that inspires excellence and trust within our community.

RSL Values

Gracious, Collaborative, Courageous, Innovative, Community Focused, and Exceptional Experience.

Great Place to Work

At RSL, we pride ourselves on fostering a dynamic and inclusive workplace culture. Our commitment to excellence and employee satisfaction has been recognized with the prestigious
"Great Place to Work
" certification for five consecutive years. This accolade reflects our dedication to creating an environment where every team member feels valued, supported, and empowered to achieve their best.

The Opportunity:

Scope of the position

We are looking for a seasoned leader who can collaborate with other discipline Directors and project leads to ensure the team, Operations projects, and RSL resources are well managed. Using your crisp, informed decision-making process to solve complex logistical challenges, you will be responsible for building a world-class Operations function.

The role will be based at RSL's headquarters in South Burnaby and will report to the CEO.

Duties and Responsibilities

• Responsible for supporting the organization's overall strategy, including growth and transformational initiatives.
• Liaison with other executives to make decisions for operational activities while providing input into strategic goals.
• Collaborate with the Director of Product Sales and Supply Chain, Distribution Managers, and Branch Managers to maximize the efficiency of the business's operations.
• Develop operations systems by determining product handling and storage requirements; develop, implement, and evaluate policies and procedures; develop processes for receiving the product, equipment utilization, inventory management and shipping.
• Grow the efficiency of existing organizational processes and procedures to enhance and sustain the organization's internal capacity.
• Actively pursue strategic and operational objectives to improve quality, productivity, and efficiency.
• Build and sustain relationships among high-profile external stakeholders and internal leadership to ensure cultural change.
• Drive effective succession planning processes for key operations positions, including investment in the development of the team's key talent.
• Oversee facilities (including maintenance, tenant management, custodial management and security).
• Devise ways to optimize inventory control procedures.
• Select and track important operational KPIs.
• Assist with analyzing data to anticipate future needs.
• Lead and motivate staff to meet customer service requirements.
• Develop or implement procedures or systems to evaluate or select suppliers.
• Promote an organizational culture that is customer-centric, professional, and respected as a 'great place to work.'

Skills and Qualifications

• Ten plus years' practical hands-on experience managing Operations teams.
• Any combination of education or experience that would be equivalent to a Business Degree (Management/ Operations/Engineering/ Lean Six Sigma methodologies).
• Project Management experience an asset.
• Strong understanding of lean methodologies and experience in operations planning and forecasting.

Must Haves

• You are an execution machine and results-driven with experience working in distribution.
• You are dedicated and passionate about bringing rapid systemic improvement to warehouse operations.
• Excellent relationship management, strategic development, and change management skills.
• Demonstrated ability to develop and lead strategic initiatives within a distributed organization with multiple stakeholders.
• Demonstrated ability to translate conceptual ideas into operational requirements.
• A strong foundation of business operations experience, along with the ability to develop and interpret metrics/data to inform decision-making and planning.
• Superior analytical and problem-solving skills, with a focus on quality and best practices.
• Outstanding written and verbal communication skills.
• Proactive, highly organized and extremely detail-oriented.
• Ability to see things through and manage tasks and projects to completion.

What we offer:

It's not all about work. That's why we support and recognize our team members with a range of benefits:

• RSL is an entrepreneurial company - we don't micromanage.
• Embark on a continuous development journey. You have access to $3,500 annually to invest in your professional growth.
• Annual Bonus Program
• 3 weeks vacation.
• 3 personal obligation days.
• Wellness Account.
• Stay healthy with our rich benefits package.
• Protect your future with our Pension Plan.
• Access a 24/7 Employee Assistance Program.

Refrigerative Supply Limited is an equal opportunity employer. We prohibit discrimination based on age, colour, disability, national origin, race, religion, sex, sexual orientation, and any other legally protected class in accordance with applicable federal, provincial, and local laws. We are also committed to creating and maintaining an inclusive and accessible workplace. We would like to thank all applicants for their interest; however, only those selected will be contacted.