Computer Technician

1 day ago

Campbell River, British Columbia, Canada Daxtech IT Solutions Full time

Daxtech IT Solutions is a people-centric IT firm in beautiful Victoria, BC. We are a vibrant community of professionals with ample growth opportunities. We actively seek to create an energizing workplace that brings out the best in all of us.

We're looking for a dedicated and detail-oriented Computer Technician to join our team and help support our north Vancouver Island clients. You're a great candidate if you thrive on solving technical issues, enjoy working with clients, and take pride in providing efficient and effective support. You value doing what you say and have a proactive, can-do attitude. You're not afraid of challenges and enjoy working as part of a close-knit team. At Daxtech, you'll be supported in growing your skills and contributing to a dynamic, professional, and rewarding environment. If this sounds like you, Daxtech may be a great fit

In this role you'll find yourself doing these tasks:

  • Assist with the Triage Board to ensure new tickets are processed and assigned efficiently.
  • Answer client phone calls and emails as needed.
  • Install, upgrade, or remove hardware both onsite and on the bench.
  • Ensure the bench is clean and fully stocked.
  • Keep the recycling and system retirement area clean and organized.
  • Perform basic backup and antivirus (AV) management.
  • Conduct basic endpoint maintenance checks.
  • Set up new user profiles and computers.
  • Document processes and updates in tickets or Daxtech's information repository.
  • Troubleshoot common client issues, such as:
    • Password resets.
    • Outlook/phone mailbox setup.
    • Local app and profile troubleshooting.
    • Slow computer reviews.
    • Junk filter configurations (whitelisting and releasing false positives).
    • Basic printer troubleshooting.
  • Provide onsite support to resolve issues, including:
    • New workstation deployments.
    • Connectivity issues.
    • Desk setups and cleanups.
    • Small network device installations.
    • Remote hands assistance for other technicians.

We Offer:

  • Competitive pay.
  • Full benefits (Medical, Dental, and Vision).
  • Minimum 3 weeks/year paid vacation after the first year.
  • Communications and vehicle allowance.
  • Education reimbursement.
  • Company events & social hours.
  • Free on-site parking at the Victoria Office

Must Have:

  • Professional experience and personal experience with computers and troubleshooting is necessary.
  • A strong understanding of basic troubleshooting and customer service skills.
  • A passion for problem-solving and a drive to grow professionally.

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