Network Technician

**General Accountability**:
**Purpose and Scope**
Under the direction of the IT and Information Security Manager or Supervisory designate, the Network Technician
assists in the overall support of the City’s and RCMP computing environments. The incumbent is responsible for ongoing
administration and maintenance of Windows based networked computer systems used by the City of Campbell River.
RCMP ROSS LAN environment and City of Campbell River network environment. This role will work closely with both
Client Services and Network Administrators to support the city-wide area network and escalate any issues to the
network administration team for oversight and/or resolution.

Technology support within the City of Campbell River and RCMP includes maintaining and ordering related hardware
Exchange administration (local premise and cloud). The incumbent is also responsible for maintaining and ordering,
from pre-approved lists, workstations and peripheral equipment such as printers, telephone units, cell phones,
photocopiers and other hardware to meet business requirements. Under the guidance and oversight of RCMP Shared
Services/Informatics, this position will take on lead technical support duties at the RCMP and will be integral in the
deployment of new technologies, such as the upcoming rollout of bodycams for RCMP Officers.

**Nature and Scope of Work
- Investigates and corrects desktop equipment hardware and software problems, electronically logs and responds to

user calls, resolving those of a routine nature and refers more complex problems to appropriate technical staff after
reasonable efforts at problem resolution.
- Provides technical support and ongoing maintenance of all City and RCMP workstations, laptops, peripherals,

voice communications and local servers including maintenance updates, disk management and backups.

networking operations.
- Leads projects in the Client Support area (e.g. Webmail training, Office 365, Shared Drives, Forms and Templates

Committee, Helpdesk Software Implementation, etc.).
- Performs network and system administration tasks required to set-up and configure local networks and cloud

requirements (e.g. monitoring and setting security access, creating user accounts, correcting passwords, group
policies, distribution lists, Office 365 accounts, Active Directory, Cloud transitions, Exchange online configuration
and migration), data restoration for users from online or media backup as directed.
- Elevates complex network administration issues to the City of Campbell River Network Administration group.
- Oversees the preparation and maintenance of a variety of computerized and manual records, related to the work

of the Help Desk and retrieves data from the call tracking / asset management system; produces reports; and checks
and corrects information as required.

Job Description - Network Technician
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- Prepares computer infrastructure for use with appropriate hardware and software installed, delivers to and tests

at site. Diagnostics and testing of new and used printers at all locations.
- Installation and testing of peripheral devices at all locations (e.g. Cell Phones, Tablets, Printers, scanners, USB

devices, etc.).
- Supports City of Campbell River Windows and VMWare virtualized environments, network switches and routers,

and all network peripherals.
- Supports disaster recovery procedures and protocols for servers and workstations.
- Installs software updates and patches to local workstations as directed by E Division.
- Performs basic RCMP server support functions (ex: tape backups, emergency trouble shooting, etc.) under the

guidance and oversight of RCMP Shared Services/Informatics.
- Provides support for fiber optic infrastructure in the city’s CRadvantage_ _municipal broadband network data centre.
- Maintains inventory database for all computing hardware, software and peripherals.
- Ensures all software used in the detachment and the City of Campbell River is legally licensed.
- Responsible for user maintenance and trouble call vendor liaison to ensure efficient operations at all locations.
- Stays current with emerging technology.
- In the absence of the Senior Client Support Analyst, will act as the Coordinator of the Helpdesk / Asset Management

System, schedules helpdesk work assignments, sets task priorities for City staff to meet departmental and corporate
needs and follows up on call resolution. Generates and reviews monthly call statistics to determine significant areas
of concern, pinpoint corporate training needs and respond to call analysis requests.
- Supports the City and RCMP mobile hardware (including RCMP Mobile Data Terminals (MDTs)), tablets, cellphones
- Performs Mobile Device Management (MDM) administration.
- Other duties as may be assigned.

**Necessary Qualifications**

**Knowledge**:
tools, and documentation techniques.
- Knowledge of the practices and procedures used by the City in the operation of the telephone and computer