Business Analyst

2 weeks ago

Montreal, Quebec, Canada IT UNLOCK CONSULTING INC. Full time
Position Overview

We are looking for a Business Analyst / Application Support Specialist with strong expertise in Dynamics 365 Finance & Operations (Finance modules) to join our team.

This role will support the Finance Solution Architect on project-related activities while also providing day-to-day application support to live business units using D365 F&O.

Key Responsibilities
  • Application Support & Operations
  • Provide functional support for D365 F&O Finance modules, including:
  • General Ledger (GL)
  • Accounts Payable (A/P)
  • Accounts Receivable (A/R)
  • Fixed Assets
  • Leases
  • Month-End and Period-End Closings
  • Manage, analyze, and resolve Finance-related tickets in a production environment
  • Perform root-cause analysis and propose sustainable solutions
  • Deliver high-quality support with a strong customer service mindset
  • Document issues, resolutions, and functional procedures
  • Projects & Continuous Improvement
  • Support the Finance Solution Architect on D365 F&O projects (enhancements, rollouts, optimizations)
  • Gather and analyze Finance business requirements
  • Write functional specifications and support testing activities (UAT)
  • Contribute to continuous improvement of Finance processes within D365 F&O
  • Comfortable working in live/production environments and ticketing tools
Work Mode: 3 days on site at Saint-Laurent

Requirements
Education & Experience
  • Degree in Finance, Accounting, Business, or Information Systems
  • Proven experience as a Business Analyst, Finance ERP Consultant, or Application Support Specialist
  • Experience in international or multi-entity environments is a plus
Required Skills & Qualifications
  • Functional Expertise
  • Strong knowledge of Finance and Accounting processes
  • Solid understanding of IFRS standards
  • Proven experience with Dynamics 365 Finance & Operations – Finance modules
  • Good understanding of financial closing cycles
  • Technical & Analytical Skills
  • Experience in ERP application support (Finance-focused)
  • Ability to analyze issues, configurations, and data within D365 F&O

Soft Skills
  • Strong customer service orientation
  • Highly detail-oriented and analytical
  • Excellent problem-solving skills
  • Strong communication and stakeholder management skills
  • Ability to work effectively with Finance and IT teams

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