Business Analyst- French

3 days ago

Montreal, Quebec, Canada Cloud SynApps Inc. Full time

Position Overview

We are seeking a
Bilingual (French & English) Business Analyst
to join our team in Canada. The ideal candidate will play a critical role in bridging business needs with solutions, ensuring that system capabilities align with organisational objectives. This role involves gathering and analysing requirements, designing scalable Salesforce configurations, and collaborating closely with developers, administrators, and stakeholders to deliver impactful business outcomes. The Business Analyst will also support ongoing system enhancements, conduct user training, and champion best practices.

Key Responsibilities

  • Gather, document, and analyse business requirements from stakeholders across different departments.
  • Translate business requirements into technical specifications and solutions.
  • Design and configure Salesforce features such as custom objects, fields, workflows, and validation rules.
  • Collaborate with Salesforce developers and administrators to implement solutions and enhancements.
  • Conduct user training sessions and create training materials as needed.
  • Perform data analysis and data migration activities.
  • Provide ongoing support and maintenance of Salesforce applications.
  • Stay current with new releases, features, and best practices.
  • Identify opportunities for process improvement and efficiency gains using Salesforce capabilities.

Requirements

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or a related field.
  • 5–7 years of experience working as a Business Analyst.
  • Understanding of the Salesforce platform, including Sales Cloud and Service Cloud, will be an advantage.
  • Proven ability to gather and analyse complex business requirements.
  • Experience with Salesforce configuration and customisation (e.g., workflows, process builder, validation rules)- Added Advantage
  • Familiarity with data management and integration concepts.
  • Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
  • Bilingual proficiency (French & English) is mandatory.
  • Business Analyst certifications are a plus.
  • Experience working in an Agile environment is preferred

Location
— Canada, Hybrid

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