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Senior Content Developer

2 weeks ago

Ottawa, Ontario, Canada Acumatica Full time
Company Description

Acumatica is a company on a mission. We are a leading innovator in cloud ERP (Enterprise Resource Planning) solutions with growing businesses worldwide. But don't take our word for it—read what analysts like G2, IDC, Nucleus Research, and Info-Tech have to say about us.

Acumatica is different by design and purposely built to help small and midsized companies thrive in today's digital economy. Our industry-specific business management solution is engineered to address real-world needs—featuring intelligent workflows and market-leading usability that enable companies to manage risk, anticipate disruption, and seize new opportunities. Our principled business practices, growth-friendly licensing, and flexible deployment options put organizations in control of their own future. Acumatica is more than just a product—we are a community of partners, customers, and creators committed to elevating business performance. Our ecosystem is driven by collaboration, merging leading technology and real-world insights to put organizations control of their future. In May of 2025, Acumatica was acquired by Vista Equity Partners, a global investment firm focused on enterprise software, data and technology-enabled businesses.

Acumatica's culture is collaborative and high-energy. We are passionate about our product and our mission, and we are loyal to each other and our company. We value work/life balance, efficiency, simplicity, freakishly friendly customer service, and making a difference in the world. Acumatica offers exceptional professional and financial growth potential. To learn more about Acumatica's mission, please visit:

Job Description

Overview

As a Senior Content Developer, you will create engaging content that supports both documentation and training for Acumatica ERP. Your work will help Acumatica's partners and customers gain the knowledge and skills they need to achieve their business objectives.

Key responsibilities

  • Develop clear and comprehensive documentation for designated functional areas of Acumatica ERP, strictly adhering to corporate style guidelines and team processes. Keep documentation up to date with software releases. Revise legacy content to align with the current standards and best practices.
  • Design and develop training courses and skill assessments to help various learner personas grow their product expertise. Keep training materials up to date with software releases.
  • Collaborate with subject matter experts to identify user scenarios and information gaps for both documentation and training materials.
  • Assist in resolving learner issues related to documentation and training content, providing timely and effective solutions and recommendations.
  • Review UI labels and messages to ensure accuracy and consistency within designated functional areas.
  • Continuously improve the team's standards, processes, and tools.
  • Assume the rotating Doc Watcher role. Serve as an entry point for external communication for the team. Triage the incoming queue of product changes that require documentation. Maintain the team's working environment.
Qualifications

Education & Experience:

  • A degree in English, technical writing, communications, or computer science or alternative credentials (preferred)
  • At least 3 years of experience in technical writing, content development, or instructional design in the software industry, preferably with Acumatica ERP or other ERP systems (required)
  • Expertise in any of the industries Acumatica specializes in (preferred)
  • Prior teaching or training experience (preferred)

Skills:

  • Excellent writing and communication skills, ability to express thoughts in English in a clear, logical, and concise manner (required)
  • Advanced user of tools used for content creation, version control, and project and task management (required)
  • Knowledge of Acumatica ERP (preferred)
  • Expertise in any of the industries Acumatica specializes in (preferred)

Personal Traits

  • Self-motivated to create high-quality content even when specifications are in progress or not yet available, using a combination of interviews and hands-on experimentation with the product
  • Ability to communicate positively and forge effective working relationships with other members of the Acumatica team
  • Ability to work independently with minimal supervision and manage multiple priorities

Tools and Environments (examples; list not complete)

  • Source control, CI/CD (examples: Git, Bitbucket, Bamboo)
  • Task/bug tracking (example: Jira)
  • Database management (example: SQL Management Studio)
  • Content development (examples: Oxygen XML Editor, Snagit, Lucidchart)
Additional Information

Acumatica is an Affirmative Action and Equal Opportunity Employer/Veterans/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you have a disability and you believe you need a reasonable accommodation in order to search for a job opening or to submit an online application, please e-mail [email protected]. This email is created exclusively to assist disabled job seekers whose disability prevents them from being able to apply online. Only emails sent for this purpose will be returned. Emails sent for other purposes, such as following up on an application or technical issues not related to a disability, will not receive a response.