IT Applications Analyst

3 days ago

North York Ontario MC H Canada Hire DigITalent Full time US$80,000 - US$120,000 per year

Application Support Analyst

Location: North York, ON (Hybrid) OR Vancouver (Hybrid)
Employment Type: Full-Time

Overview

We are seeking a detail-oriented and technically proficient Application Support Analyst to support our clients enterprise applications, optimize internal tools, and enhance operational workflows. This role is hands-on with Jira/Confluence, Microsoft 365, automation tools, API integrations, and cross-team collaboration. The ideal candidate brings strong analytical skills, excellent documentation capabilities, and the ability to support both business users and technical teams.

Key Responsibilities

Jira / Atlassian Administration

  • Configure, maintain, and optimize Jira projects, workflows, schemes, dashboards, fields, and permissions.

  • Administer and enhance Confluence spaces, templates, and documentation structures.

  • Provide user support, training, troubleshooting, and best-practice guidance.

  • Implement and manage Jira Automation rules, integrations, and REST API–based workflows.

  • Integrate Jira/Confluence with other tools such as GitHub, Microsoft Dynamics, Microsoft 365, and additional third-party applications.

Microsoft 365 Support

  • Provide Tier 2/3 support for Microsoft 365 applications including Teams, SharePoint, OneDrive, and Outlook.

  • Manage user accounts, permissions, security policies, and device compliance via Azure AD and Microsoft Defender.

  • Troubleshoot issues related to collaboration tools, email, identity, and endpoint security.

Automation & Process Improvement

  • Develop and maintain automation scripts using PowerShell, Power Automate, Python, or similar tools to reduce manual effort.

  • Build, enhance, and monitor automation workflows across Jira, Confluence, and Microsoft 365.

  • Identify and implement improvements to workflows, reporting, dashboards, and system performance.

  • Support API-based integrations and REST service connectivity for internal tools.

Collaboration & Documentation

  • Work closely with IT, DevOps, business stakeholders, and project teams to ensure tools and applications align with operational needs.

  • Create and maintain process documentation, configuration guides, troubleshooting runbooks, test evidence, and requirements documentation.

  • Support audits, compliance activities, and ensure systems follow security, governance, and data-management standards.

Qualifications

  • Post-secondary education in Business, Information Technology, or a related discipline.

  • Advanced knowledge and hands-on experience with Jira and Confluence, including administration, workflow design, automation, and project configuration.

  • Proficiency with automation tools, including PowerShell, Power Automate, Python, or equivalent scripting languages.

  • Solid understanding of API integrations and REST services.

  • Experience using Jira and Confluence for:

    • Requirements documentation

    • Backlog management

    • Sprint planning

    • Workflow automation

    • Testing evidence tracking

    • Process and knowledge-base documentation

  • Strong communication, analytical, and problem-solving skills.

  • Ability to work effectively in a hybrid work environment within the GTA OR Vancouver market

Nice to Have

  • Experience with Microsoft Logic Apps, DevOps pipelines, or ITIL/ITSM frameworks.

  • Familiarity with enterprise security tools or compliance frameworks.

  • Experience supporting integrations between Atlassian, Microsoft, and cloud-based systems.

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