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Bilingual Account Manager

2 weeks ago

London, Ontario, Canada Cognition+ Full time

About Cognition+

Join our Dynamic and Passionate team at Cognition+, where we are dedicated to revolutionizing the insurance industry with cutting-edge digital solutions. Since 1996, we have been committed to understanding and addressing the unique business challenges faced by insurance companies of all sizes. Our offerings include a fully customizable Enterprise Insurance Management Platform, along with on-demand support, connectivity, cybersecurity, and professional services.

At Cognition+, we believe that our success is driven by the diverse perspectives, ideas, and cultures of our team members. We foster an environment of teamwork, commitment, and trust, where every voice is valued. Our investment in research and development ensures that we stay at the forefront of technology, delivering innovative solutions that keep our clients ahead of the curve.

Why Join Us?

  • Innovative Environment: Be part of a forward-thinking company that values creativity and innovation.
  • Supportive Culture: Work in a friendly and inclusive environment where your contributions are recognized and valued.
  • Comprehensive Benefits: Receive a competitive compensation package, including benefits, Group RRSP, and incentives.
  • Professional Growth: Take advantage of opportunities to learn, grow, and advance your career.
  • Work-Life Balance: Enjoy flexible work hours that help you maintain a healthy work-life balance.

If you are looking for a challenging opportunity where your work will make a lasting impact and your career can flourish, we want to meet YOU

THE OPPORTUNITY

As a Bilingual Account Manager, you will be the primary point of contact for a portfolio of property & casualty (P&C) insurance clients who use our fully customizable Enterprise Insurance Management Platform. You'll be responsible for nurturing long-term relationships, ensuring client satisfaction, and identifying opportunities for growth and product adoption. Your bilingual capabilities will be essential in supporting both English and French-speaking clients.

This position can be performed from our office in London, Ontario or remotely within Canada. Account Managers will be required to travel to client sites and may occasionally be asked to travel to our office for meetings or team-building events.

Responsibilities 

  • Serve as the trusted advisor and main liaison for an assigned portfolio of clients in the P&C insurance industry
  • Build and maintain strong, long-lasting client relationships
  • Understand client needs and business objectives to recommend tailored software solutions
  • Coordinate with internal teams (Product, Support, Implementation, Training) to ensure timely and successful delivery of solutions
  • Monitor account health and proactively address issues or risks
  • Identify upsell and cross-sell opportunities to drive revenue growth
  • Prepare and deliver presentations to clients as part of client site visits, user group meetings, webinars, and company events
  • Ensure client satisfaction and retention through strategic engagement and support
  • Maintain accurate records of account activity in CRM systems
  • Represent the company at industry events and client meetings (some travel is required)
  • Perform other job-related duties as assigned

Qualifications & Skills

  • Fluent in English and French (verbal and written)
  • 3+ years of experience in account management, client success, or sales in a SaaS or enterprise software environment
  • Experience working in or a strong knowledge of the Property & Casualty (P&C) insurance industry
  • Excellent communication, presentation, and relationship-building skills
  • Strong problem-solving abilities and a client-first mindset
  • Ability to manage multiple accounts and priorities effectively
  • Proficiency in CRM tools
  • Bachelor's degree in Business, Communications, or a related field
  • Ability to travel, must possess a valid G license (limited travel)

Nice to Have

  • F/CIP designation or working towards F/CIP designation
  • Basic understanding of SQL

Equal Employment Opportunities

Cognition+ is committed to employment equity and welcomes diversity. We encourage applications from qualified individuals from all backgrounds.

Cognition+ provides accommodations to applicants with disabilities throughout the hiring process. If you require accommodation, please contact:

Human Resources

ext. 362

We thank all applicants for their interest in this position; however, only qualified candidates will be contacted for the next steps in the process.