Account Manager

Samsic is HIRING – Account Manager - Aeromexico

We are looking for an Account Manager who will provide direct support to the Operations Manager. The successful candidate will be an energetic, positive, professional, and self-motivated individual providing exceptional support.

Samsic Assistance Canada operates in four out of the five major airports in Canada: Edmonton, Calgary, Vancouver, and Montreal. Specialized in the well-being of travelers, Samsic Assistance Canada is established in these airports and works every day for the comfort of passengers and flight personnel by offering such services as Passengers with Reduced Mobility (PRM) assistance, Guest Service assistance, Ramp handling, and Baggage handling.

"Our organization is strong, and our greatest pride is to have the support of the men and women who contribute to our collective success day after day. Together, we will continue to grow and ensure our sustainability, now and into the future." ~ Groupe Samsic: Leader des services aux entreprises en Europe et dans le monde

Samsic Assistance Canada offers competitive salary packages, an incredible work environment, and career advancement opportunities.

This position will be based in the address below:

975 Boulevard Roméo Vachon N, Dorval, QC (Montréal Trudeau International Airport | YUL)

For more information about our company visit our websites at:

or

Account Manager - Aeromexico

JOB DESCRIPTION

• Lead by example to deliver consistently great service to our customers and apply the security and safety culture.
• Manage, motivate, and engage employees by providing an open feedback culture and managing performance on a regular basis.
• Determine and maintain the necessary and appropriate amount of personnel and equipment necessary to fulfill these requirements.
• Ensure compliance with all Samsic's corporate and airline safety and security procedures to meet/exceed regulatory standards.
• Plan and deploy resources to ensure that we are collectively successful by producing rosters in line with customers' and operations' requirements.
• Work with the Operations Manager to ensure staffing levels are complete; and assist in the hiring process, including interviewing and delivering all training.
• Work with the Operations Manager to ensure employee assessments are completed in a timely fashion.
• Assist the Operations Manager in developing and implementing disciplinary measures in accordance with company policies and procedures.
• Assist the Operations Manager in creating termination letters and executing an employee termination process in accordance with company policies and procedures.
• Monitor and manage overtime payments daily, identifying issues and finding solutions to stay within targeted budgets.
• Lead the continuous improvement of Passenger service by monitoring operational process and managing Quality, Security and Safety findings.
• Maintain, monitor, and report on agreed key performance indicators (KPI's) including Quality, Security and Safety targets.
• Conduct full investigations on irregularities, accidents, or complaints as per our standard reporting requirements.
• Serves as the point of contact/escalation for issues or activities that the customer encounters and expedites resolutions.
• Drive consistency and standards by ensuring clear communications at all levels on operational policies and procedures; team meetings, shift handover meetings, 1-1's and completion of relevant reports.
• Communicate or ensure communication regarding security and safety requirements/instructions.
• Ensure all agreed training is completed and documented.
• Build and maintain relationships with stakeholders, internal and external.
• Represent the Company at regular or ad-hoc meetings with clients.
• Represent the Company at all times with the utmost professionalism and lead by example.
• Resolve issues/conflicts in a timely manner.
• Ensure efficient operation of inbound and outbound flights.
• Ensure senior management is informed of important issues, such as flight irregularity in a timely manner.
• Perform other job duties as assigned.

REQUIREMENTS & QUALIFICATIONS:

• Must possess at least a High School Diploma / GED equivalent. Degree preferred.
• At least three years' progressive leadership/management experience including customer service.
• Previous experience in leading teams for optimal operational and financial results.
• Knowledge of applicable Airport regulations, including standard security, Health & Safety program and familiarity with Canada Labour Code or bachelor's degree in related field.
• Comply with all federal, provincial, municipal, airport authority and carrier security requirements.
• Must be flexible to work various shifts, weekends, or irregular shifts.
• Excellent computer skills. Microsoft Office and reporting tools.
• Excellent communication skills.
• Excellent organizational skills.
• Able to obtain a Restricted Area Identification ID Pass (RAIC).
• Must be able to lift to 70 pounds.
• Must be able to stand, lift, bend, push and pull for an extended time.
• Must be willing to work in all types of elevated noise levels within the airport environment.
• Must successfully complete the necessary training.

LOCATION/SPECIFIC WORKING HOURS:

• YUL International Airport.
• Specific shifts to be determined.
• Must be able to work extended hours on short notice during non-routine operations.
• Some travel may be required.

Job Types: Full-time, Permanent

Pay: $65,000.00 per year

Benefits:

• Company events
• Dental care
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care

Experience:

• Management: 3 years (required)

Language:

• Spanish (preferred)

Licence/Certification:

• RAIC (Red Pass) (preferred)

Work Location: In person