Guest Support Services Agent

4 days ago

Etobicoke ON MW J, Canada Delta Hotels Full time

Guest Support Services Agent

The Delta Hotels by Marriott Toronto Airport & Conference Centre, 433 premium guestroom hotel with its 60,000 sq. ft. of meeting space, a full service Starbucks and four additional dining venues is located near Toronto's Pearson International Airport, featuring a new streamlined design to allow guests the essentials needed for both business and leisure stays. In-room bottled water and free Wi-Fi are just a few of the many standards now in place at the Delta Toronto Airport. A destination bar and restaurant is located in the lobby for the ultimate travel experience. Lot 41 Social Bar & Table offers eight taps, an eclectic and unique wine list, an extensive offering of sharing plates and professional mixologists to entertain. Lot 41 Social Bar & Table is not only a place to eat and drink, it is a true social experience

An exciting opportunity exists within our hotel for a position that allows for growth and development.

As Guest Support Services Agent, your primary role will be to assist the Guest Support Services Manager to safeguard the Hotel's and Guests' assets, personal safety and property, while providing support to hotel operations through:

  • IT support of Hotel systems
  • Facilitate an efficient Parking Operation to achieve guest satisfaction and expected profitability
  • Ensuring that Life Safety standards are being maintained and adhered to
  • Routine patrols/surveillance
  • Complete investigations and the reporting of incidents
  • Implement, lead and monitor projects such as access control systems, camera systems, in-house communication systems, PC, wiring troubleshooting and repair and parking operations.

Requirements:

Heavy emphasis on this position is closing ticketed items in IT as well as hotel surveillance.

Candidate must have proficiency in PC repair , troubleshooting, program installation, Microsoft active directory

and networking.

Hotel front desk experience is preferred as technical proficiency with Opera, Delphi, Micros and Datapark systems is required

A valid certificate in life safety training (first aid, CPR, AED) or willingness to obtain

Strong communication and conflict resolution skills.

Delta Hotels by Marriott Toronto Airport & Conference Centre welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Job Type: Part-time

Pay: $21.48-$22.48 per hour

Expected hours: 16 – 24 per week

Benefits:

  • Company events
  • Discounted or free food
  • On-site parking

Application question(s):

  • Please list all computer software and hotel systems experience.
  • Applicants must be available on Monday and Tuesday: 11 pm to 7 am; Saturdays: 12 p.m. and 2 p.m. and Sundays at 10 a.m.

Can you meet this requirement? Yes or No

Experience:

  • hotel guest service: 1 year (preferred)
  • Information Technology: 1 year (preferred)

Work Location: In person

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