Operations & customer support coordinator

8 hours ago

Mississauga ON LY M, Canada Bellowtech Full time

About the Role

We are a growing manufacturing company seeking a hands-on Operations & Order Flow Coordinator to support the day-to-day flow of customer orders from entry through production and shipping. This role is split between the office and warehouse and works closely with production staff, shipping partners, and management to ensure orders move accurately and on time.

This is not a desk-only office position. The successful candidate must be comfortable working in a manufacturing environment and interacting daily with warehouse and production staff.

Key ResponsibilitiesCustomer Service & Order Processing

  • Process customer orders accurately and efficiently
  • Communicate with customers regarding order status, timelines, and basic product information
  • Maintain accurate order records and documentation

Production Planning & Coordination

  • Coordinate production schedules with shop floor staff
  • Track work-in-progress and ensure priorities are communicated clearly
  • Identify potential delays and escalate issues proactively

Shipping & Receiving

  • Coordinate outbound shipments and prepare shipping paperwork
  • Receive incoming materials and verify accuracy
  • Communicate with couriers and freight providers as needed

Administrative & Financial Support

  • Reconcile bank transactions and assist with basic accounting tasks
  • Support invoicing, order tracking, and documentation
  • Maintain organized digital and physical records

General Operations Support

  • Develop strong product knowledge to support internal and customer inquiries
  • Complete minor projects and operational tasks assigned by the President
  • Support continuous improvement of internal processes

Work Environment

  • Daily interaction with warehouse and production staff
  • Regular time spent on the shop floor
  • Exposure to a manufacturing environment (noise, materials, dust)
  • Light lifting may be required (boxes, samples, paperwork)

Qualifications & Skills

  • Experience in an operations, administrative, or coordinator role (manufacturing preferred)
  • Strong organizational and multitasking skills
  • Comfortable working in both office and warehouse settings
  • Clear written and verbal communication skills
  • Basic accounting or bookkeeping experience (bank reconciliations an asset)
  • Strong attention to detail and follow-through
  • Proficient with computers and order management systems

Who This Role Is For

  • Someone who enjoys being involved in the operation, not just behind a desk
  • Comfortable working with production staff and problem-solving in real time
  • Organized, reliable, and proactive
  • Looking for a role with room to grow as the company expands

Who This Role Is Not For

  • Candidates seeking a quiet, desk-only office position
  • Those uncomfortable in a warehouse or manufacturing environment

Why Join Us

  • Hands-on role with real impact on daily operations
  • Stable, growing manufacturing business
  • Opportunity to grow into a more senior operations role over time

Job Type: Full-time

Pay: $23.00 per hour

Expected hours: 40 per week

Benefits:

  • On-site parking

Application question(s):

  • Are you allergic to feather dust?

Location:

  • Mississauga, ON L4Y 1M5 (preferred)

Work Location: In person

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