General Manager

WHO WE ARE 

Indigo is a physical and digital place inspired by and filled with books, ideas, beautifully designed lifestyle products, and the creative people who help make it all happen. We believe in real books, living life fully and generously, being kind to one another and to the environment, and that stories — big and small — connect us. Indigo is our customers' happy place — a space for joyful moments of discovery and connection with people who share their passion for reading, their belief in ideas, and their commitment to making the world a better and more beautiful place. 

OUR GUIDING PRINCIPLES 

Our Mission is to inspire reading and enrich the lives of booklovers. As such, we believe in the power of people and their stories. We aim to attract top talent, nurture the potential of our employees, and create an environment where everyone can thrive. Our Guiding Principles are a few key ideas that guide everything we do, every day. 

• We Will Hire, Inspire, and Retain the Best 
• We Will Be Totally Customer Centric 
• We Are Committed to Caring About Each Other, Our Communities, and Our Environment 
• We Will Be Data Driven – System Thinking – Entrepreneurial 
• We Will Be Committed to True and Shared Value Creation 

The General Manager is accountable for every aspect of the store's performance, ensuring all areas of the store are achieving key results.  They are responsible for leading a team of employees to deliver an exceptional customer experience and for ensuring the store meets or exceeds its sales and profitability goals.  They are responsible for creating an environment and store culture that promotes employee engagement, growth, and development.

WHAT YOU'LL DO:

Functional

• Articulate Indigo's mission and strategy and communicate business goals to store team 
• Ensure strategic priorities, sales goals, and profitability targets are met by identifying opportunities to improve sales and omni customer experience, control expenses, and manage inventory and shrink 
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes 
• Identify local market trends and competitors to proactively anticipate customer needs and expectations  
• Embrace and champion technology that creates high tech and high touch solutions for Indigo's customers 
• Lead regular Visual Merchandising Assessments (VMA) and review product flow with a focus on customer experience; driving sales and profitability by allocating resources to support visual changeovers and initiatives 
• Continually assess staffing levels and lead recruiting and selection of new employees 
• Own store schedule 
• Open and close store and manage sales floor 
• Ensure health and safety of employees and customers is top priority and that store complies with all provincial health and safety policies and procedures 

People 

• Build strong teams by attracting and developing the best talent 
• Bring out the best in others; empower and constructively stretch talent 
• Give authentic feedback on performance and potential 
• Ensure all team members understand where they stand and have clear performance objectives aligned with Indigo and team goals 
• Collaborate with others to drive flexible and just in time solutions, quickly and easily 
• Share technical knowledge with others and actively seek to learn from those more knowledgeable than yourself 
• Help others see the impacts of their efforts and proactively engage others to get input 
• Encourage others to freely share their point of view and be open to feedback 
• Accountable for the overall engagement, productivity, turnover, and bench strength of the team 

Cultural 

• Model Indigo's beliefs and convey a positive image in everything you do  
• Celebrate diversity of thought and have an open mindset 
• Take an active role in fostering a culture of continual learning, taking risks without the fear of making mistakes 
• Embrace, champion, and influence change through your team and/or the organization 

WHO YOU ARE:

• College degree preferred or equivalent job experience 
• 6+ years of management experience in specialty retail and/or multi-unit retail business environment; experience leading leaders 
• Ability to be mobile on the sales floor for extended periods of time 
• Availability to work a flexible schedule, including evenings, weekends, and holidays 
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques 
• Bilingualism (French/English) is required for all positions in Quebec 

At Indigo, we are committed to our communities, our customers, and each other; together we can make a positive impact. We know that fostering diversity and inclusion brings out your full potential and creates a joyful and welcoming environment for everyone. We are driven to be an equitable employer, which highly values your diverse backgrounds, experiences, and perspectives. We believe that you, in all your uniqueness, belong at Indigo. We welcome all applicants and encourage applications from individuals who identify as Black, Indigenous, a person of colour, LGBTQ2+ and people with disabilities. Accommodations are available upon request to individuals who self-identify as having a disability or special need. Please contact Human Resources at [email protected] if you require an accommodation at any time during the recruitment process. 

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