user support technician

1 week ago

Surrey BC VW N, Canada JAI IT SOLUTIONS INC. Full time
  • Education: Secondary (high) school graduation certificate
  • Experience: Experience an asset
  • Tasks
  • Report on the performance of computer systems and networks
  • Respond to users experiencing difficulties with computer
  • Consult user guides, technical manuals and other documents to research and implement solutions
  • Provide advice and training to users in response to identified difficulties
  • Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  • Participate in the redesign of applications and other software
  • Supervise other technical support workers in this group
  • Provide business systems, network and Internet support to users in response to identified difficulties
  • Work Term: Permanent
  • Work Language: English
  • Hours: 40 hours per week

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