User Support Technician

2 weeks ago

Surrey, Canada FIBERCOMM COMMUNICATIONS LTD Full time

or equivalent experience

**Tasks**:

- Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties

**Work conditions and physical capabilities**:

- Fast-paced environment
- Work under pressure
- Attention to detail

**Personal suitability**:

- Efficient interpersonal skills
- Excellent oral communication

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