Operations Associate

Our employees are at the heart of everything we do. Together, we help people, businesses, and society prosper in good times and be resilient in bad times.

Our employee promise represents Intact's commitment to you in exchange for living our Values, striving to do your best work, being open to change and investing in your career. In return, we promise to provide support, opportunities and performance-led financial rewards at a workplace where you can shape the future, win as a team and grow with us.

About the role

Job Profile Summary

We are looking for an Operations Associate to join National Large Loss Claims team. This person will be highly collaborative, communicative, and analytical. This role is an even blend between administration, reporting, and project work. Casualty experience is considered an asset due to the complex nature of the files we handle and the projects involving historical policy data. We welcome level 1 adjusters with casualty experience to apply to this new and developing role.

This role is a key player in a small team but is high visibility because it supports a wider group, requiring strategic planning and execution. It has a broad scope of responsibility, often requiring you to make decisions and manage multiple moving parts of responsibility.

What you'll do here

• Support the Casualty team operations by: compiling and automating monthly reports, highlight data insights, trends, and risks, communicate findings to stakeholders, monitor and oversee the offline claims process, ensure data adequacy for assignment and large loss committee functions.
• Coordinate various risk and compliance activities for the group, including support to colleagues executing those activities.
• Manage special group events by planning, coordinating with both internal and external teams, and handling communications, necessitating continuous monitoring of ongoing events to ensure timely delivery.
• Generate, interpret and analyze various performance and compliance reports using Excel.
• Support the operations with the preparation of notifications and alerts for high-risk files, and the reporting for the associated forum.
• undefined

What you bring to the table:

College diploma or university degree or any equivalent combination of education and experience

Highly collaborative

Excellent communication skills with the ability to analyze, interpret and present data

Self-starter, highly organized and proactive

Customer driven

2 of more years claims insurance experience, in the casualty domain, considered a strong asset

Ability to create and automate reports

Strong knowledge of MS Office applications, specifically Excel and PowerPoint
- Bilingual (French and English)

What we offer

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team:

• A financial rewards program that recognizes your success
• An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased
• An extensive flex pension and benefits package, with access to virtual healthcare
• Flexible work arrangements
• Possibility to purchase up to 5 extra days off per year
• An annual wellness account that promotes an active and healthy lifestyle
• Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues
• A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs
• Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities
• Inspiring leaders and colleagues who will lift you up and help you grow
• A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.

We are an equal opportunity employer

At Intact, our Value of respect is founded on seeing diversity as a strength. We strive to create an accessible workplace where employees feel valued, included and encouraged to share their unique perspectives.

We encourage applications from individuals who are members of equity-deserving groups, including but not limited to women, Indigenous peoples, persons with disabilities, Black people, and members of the 2SLGBTQI+ community.

As part of Intact's commitment to reconciliation, we acknowledge that we work, meet and travel across the land currently called Canada, originally inhabited by First Nations, Metis and Inuit people. This history extends through many centuries and continues to evolve today.

We have policies to ensure equal access and participation for people with disabilities, including providing workplace adjustments (accommodations). A copy of applicable policies is available on request.

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We'll work with you to meet your needs.

Learn more about our recruitment process and your candidate journey here.

If you are an employee of Intact or belairdirect, please apply for this role on Internal Career Site.