Resort Administrative Coordinator: Full Time/Seasonal

4 days ago

Clarenville NL AA B, Canada White Hills Resort Full time

Who We Are: At White Hills Resort, we are more than just a ski hill …we are a team of outdoor enthusiasts and hospitality professionals who take pride in delivering exceptional guest experiences. If you are organized, outgoing, and thrive in a fast-paced environment surrounded by adventure, this could be the perfect role for you.

Position Summary

The Resort Administrative Coordinator plays a key role in ensuring smooth day-to-day operations. The position supports administration, customer service, sponsorship coordination, and communication while working closely with management and staff to deliver a seamless resort experience.

Key Responsibilities will include:

Season Passes and Ticket Management:

  • Manage and update season pass database.
  • Prepare and distribute membership cards and photos.
  • Process season and corporate passes.
  • Sell Lift tickets from the administrative office.

Administrative and Financial Support:

  • Answer staff and customers inquires.
  • Review and complete daily cash deposits from all registers.
  • Track, sort, and process invoices for approval.
  • Review all payroll time sheets for accuracy and submit to accountant.
  • Oversee locker rentals, deposits, and seasonal locker management.

POS and Web Store Oversight:

  • Open and close all registers daily.
  • Provide troubleshooting support on pos/debit machines.
  • Update pricing on tickets/season passes/promotions/café menu.
  • Add new product buttons as needed.
  • Process and fulfill online purchases.

Coordinate Sponsorship Packages:

  • Promote and sell sponsorship packages.
  • Coordinate signage orders with printing company.
  • Prepare and distribute corporate passes and sponsor perks.
  • Maintain sponsor databases.

Communications:

  • Act as the primary point of contact for customer service inquiries.
  • Address and resolve customer concerns while maintaining a positive brand experience.
  • Communicate important feedback, trends, and urgent issues directly to the manager.
  • Collaborate with the manager to implement solutions and improve service processes.
  • Maintain clear, consistent communication with both customers and internal teams.
  • Update trail conditions and resort open/closed status daily on social media and resort website.

School Ski/Snowboard Program:

  • Coordinate bookings with schools and complete documentation for all school outings.
  • Request and distribute student rental data.
  • Coordinate groups and distribute lift tickets.
  • Communicate with rental shop to progress students from the locker area.
  • Collect data and invoice schools for payment

Salary based upon education and experience

Job Types: Full-time, Seasonal

Contract length: 5 months

Work Location: In person

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