Resort Administrative Coodinator

7 days ago

Clarenville NL AA B, Canada White Hills Ski Resort Full time $42,000 - $62,400 per year

Resort Administrative Coordinator: Full Time/Seasonal

Who We Are: At White Hills Resort, we are more than just a ski hill …we are a team of outdoor enthusiasts and hospitality professionals who take pride in delivering exceptional guest experiences. If you are organized, outgoing, and thrive in a fast-paced environment surrounded by adventure, this could be the perfect role for you.

Position Summary

The Resort Administrative Coordinator plays a key role in ensuring smooth day-to-day operations. The position supports administration, customer service, sponsorship coordination, and communication while working closely with management and staff to deliver a seamless resort experience.

Key Responsibilities will include:

Season Passes and Ticket Management:

● Manage and update season pass database.

● Prepare and distribute membership cards and photos.

● Process season and corporate passes.

● Sell Lift tickets from the administrative office.

Administrative and Financial Support:

● Answer staff and customers inquires.

● Review and complete daily cash deposits from all registers.

● Track, sort, and process invoices for approval.

● Review all payroll time sheets for accuracy and submit to accountant.

● Oversee locker rentals, deposits, and seasonal locker management.

POS and Web Store Oversight:

● Open and close all registers daily.

● Provide troubleshooting support on pos/debit machines.

● Update pricing on tickets/season passes/promotions/café menu.

● Add new product buttons as needed.

● Process and fulfill online purchases.

Coordinate Sponsorship Packages:

● Promote and sell sponsorship packages.

● Coordinate signage orders with printing company.

● Prepare and distribute corporate passes and sponsor perks.

● Maintain sponsor databases.

Communications:

● Act as the primary point of contact for customer service inquiries.

● Address and resolve customer concerns while maintaining a positive brand experience.

● Communicate important feedback, trends, and urgent issues directly to the manager.

● Collaborate with the manager to implement solutions and improve service processes.

● Maintain clear, consistent communication with both customers and internal teams.

● Update trail conditions and resort open/closed status daily on social media and resort website.

School Ski/Snowboard Program:

● Coordinate bookings with schools and complete documentation for all school outings.

● Request and distribute student rental data.

● Coordinate groups and distribute lift tickets.

● Communicate with rental shop to progress students from the locker area.

● Collect data and invoice schools for payment.

Salary based upon education and experience.

Job Types: Full-time, Seasonal

Contract length: 7 months

Pay: $20.00-$26.00 per hour

Expected hours: 50 per week

Benefits:

  • Discounted or free food
  • On-site parking
  • Store discount

Work Location: In person

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