Outside Sales Support Specialist
1 week ago
About The Fastener Group.
The Fastener Group Ltd. (TFG) is a leading supplier of fasteners and tools with 21 locations in Canada, dedicated to providing high-quality products and exceptional service to our customers. TFG is committed to growth and innovation in the fasteners and tools industry, offering a wide range of products for various industries, including manufacturing, construction, and industrial.
Job Title: Outside Sales Support Specialist
Job Description
The Outside Sales Support Specialist provides day-to-day administrative and quoting support to the Outside Sales team, helping ensure timely, accurate, and professional service to customers. This role assists with preparing quotes, coordinating information between sales, purchasing, and operations, and supporting order follow-up as required. The position will also assist at the front counter during peak periods or as needed.
This is an entry-level role ideal for someone looking to build experience in sales support within an industrial environment.
Key Responsibilities
· Prepare and maintain sales quotes for the Outside Sales team
· Assist outside sales representatives with pricing, product information, and documentation
· Enter and update quotes, customer records, and related information in the ERP system
· Coordinate with purchasing and operations regarding product availability, lead times, and special order requirements
· Follow up on open quotes and provide updates to the Outside Sales team as requested
· Support order processing activities when required
· Assist at the front counter during busy periods, including customer inquiries and order pickup
· Answer basic customer questions and direct inquiries to the appropriate team member
· Maintain organized records and ensure accuracy of sales documentation
· Contact customers by phone to support sales and service activities
· Perform general administrative duties related to sales
Position Requirements
· High school diploma or equivalent
· Strong attention to detail and organizational skills
· Good written and verbal communication skills
· Ability to manage multiple tasks and priorities in a fast-paced environment
· Comfortable working with computer systems (ERP, CRM, or similar software)
· Willingness to learn product lines and basic pricing structures
· Team-oriented with a positive, helpful attitude
· Previous experience in customer service, administration, or an industrial environment is an asset
Job Type: Full-time
Work Location: In person
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