Client Service Associate

Forum Asset Management – Client Service Associate, Investor Relations

Location: On-site, Toronto

Work Schedule: Full-time, in-office/on-site (5 days/week)

About Forum
Join us in delivering Extraordinary Outcomes through investment.

Forum is a leading investor, developer and asset manager operating across North America for 25 years. Our core purpose is to deliver Extraordinary Outcomes to our stakeholders. Forum is proud to have delivered in the top tier of alternative asset returns since 2002, while positively impacting over 10,600 lives. Our investment strategy is focused on infrastructure, private equity and real estate. The enterprise value of our assets under management currently exceeds $1.7 billion and our projects attract top-tier investors.

We invite you to join us as we continue to grow and build something great together. The Forum team is adaptable, agile and dynamic and we're committed to sustainable and responsible investing. Our people represent a diverse mix of cultural backgrounds and professional experiences, bringing together unique perspectives and skill sets that deliver growth to our stakeholders through innovation and thought leadership. Our cultural values uphold integrity, trust and transparency above all else. We know that in order to achieve Extraordinary Outcomes, we need to grow and support an Extraordinary team. If this sounds like something you align with, we want to meet you.

Position Overview
Forum Asset Management is looking to expand our team to satisfy the needs of our growing client base. Reporting to the Managing Director, Alternative Assets, the Client Service Associate will be an integral part of the Investor Relations (IR) Team at Forum Asset Management, focusing on the execution of fundraising operations and supporting initiatives with a particular focus on institutional and private wealth clients (pension funds, endowments & foundations, consultants, family offices and wealth platforms). They will also assist in providing ongoing high levels of client servicing to our existing client base. This role will be based in our Toronto Office.

The role requires interacting with various internal and external departments. The ideal candidate will be organized, detail-oriented, and resourceful, with strong communication skills and the ability to meet deadlines effectively.

Key Responsibilities

• Manage the investor onboarding process for all funds, including intake, reconciliation, and maintenance of account opening and subscription documents.
• Maintain consistent and organized recordkeeping of investor documentation and data flows.
• Administer capital calls, including associated reporting, reconciliation activities, and cash flow monitoring for managed funds and underlying investments.
• Perform month-end reconciliations of funds received, deployed, and related documentation.
• Collaborate with Legal and Compliance teams to operate within established risk frameworks, policies, and procedures as an Exempt Market Dealer, including oversight of KYC, AML, FATCA, and NI compliance.
• Collaborate across departments to support reporting to regulators (eg. OSC) to ensure adherence to and compliance with applicable regulatory requirements
• Manage investor platforms used by the IR team for document execution and investor reporting.
• Assist the Investor Relations team in responding to client queries related to monthly investor reports, including performance and transaction inquiries, and coordinate internally to provide high-quality, timely responses while managing the investor relations email inbox.
• Oversee account administration, and the onboarding of new funds, including the migration of investor data across the Forum Asset Management product platform.
• Collaborate with senior leadership on special projects as needed.

Education/Experience
Candidate Profile:

• Minimum of 3 years of related experience, preferably in the asset management / investment industry.
• Compliance experience would be considered an asset.
• Experience with private funds, hedge funds, and knowledge of alternative investments, real estate, and private equity is preferred.
• Preference will be given to candidates with or pursuing an MBA, CIM, CFA, CAIA or an accounting designation.

Skills

• Solid understanding of various types of private investments.
• Knowledge of operational best practices and ethical conduct in line with Canadian regulatory frameworks for private market investments, particularly those offered via Offering Memorandum or Private Placement Memorandum.
• Strong financial literacy and understanding of key finance concepts such as valuation, investment performance measurement, and investment structures.
• Strong quantitative and analytical skills, including data analysis, numerical skills, and problem-solving.
• Superior written and verbal communication skills with the ability to interact with individuals at all levels, both internally and externally.
• Strong attention to detail, organizational skills, and the ability to manage multiple projects simultaneously.
• Team player capable of working in a fast-paced, agile environment with a strong focus on client needs.
• Ability to exercise discretion and maintain confidentiality.
• Proficiency with SEDAR+, NRD and OSC portal.
• Proficiency in MS Office, especially Excel, PowerPoint, Word, and Outlook.

At Forum, we encourage diversity. We are committed to an inclusive workplace that reflects our belief that diversity is central to building a high-performing team. Forum is an equal opportunity employer. We are committed to providing accessible employment practices. Should you require an accommodation during any phase of the recruitment process, please let the recruitment team know