Client Service Associate Role

Vestcap Investment Management Inc
. is a boutique portfolio management firm committed to delivering tailored investment solutions for high-net-worth individuals, families, and institutions. With a disciplined, research-driven approach to portfolio construction, we aim to build long-term value while maintaining the highest standards of transparency and client service.
Vestcap is registered as a Portfolio Manager with the Ontario Securities Commission (OSC) and adheres to the highest standards of regulatory compliance, fiduciary responsibility, and client confidentiality.

We are looking for a Client Service Associate to assist our Portfolio Managers and our Clients with investments and other financial endeavors. Your responsibilities will include client relations and handling queries.

To be successful as a Client Service Associate, you should have great product and investment knowledge and an understanding of complex financial information. Ultimately, a top-notch Client Service Associate should cultivate client relationships and have excellent attention to detail.

We foster a collaborative, entrepreneurial, and performance-driven culture where initiative, integrity, and teamwork are valued. Our professionals operate in a dynamic environment that encourages continuous learning, mutual respect, and a shared commitment to excellence.

Wealth Management Associate Responsibilities

Administration

• Answering incoming phone calls, messages, and routing correspondence.
• Performing day-to-day administrative tasks, such as responding to client emails and requests.
• Distribution of incoming and outgoing mail/courier packages.
• Take dictation and minutes and accurately enter data.
• Monitor office supplies and coordinate maintenance of office equipment.
• Liaison between vendors and suppliers; management of contracts and agreements; negotiation of renewals when required.
• Filing and maintenance of client and employee records (physical files and on company drive).
• Accurate and detailed computer data entry.
• Support Chief Compliance Officer through updating internal Know Your Client packages and annual tracking and reporting of client communication.
• Maintain and update client information on investor CRM database.
• Assist with Accounts Payable by reviewing incoming vendor invoices for approval and communicate with vendors to ensure all balances are paid.
• Assistance in internal Audits (OSC related).
• Coordinate with IT department on all office equipment and requirements.
• Annual Christmas Card ordering and distribution.

Client Services

• Acting as a point of contact between Senior Executives and Clients.
• Provide support to Senior Portfolio Officers with responsibility for management of assigned client relationships.
• Create and compile reports for executives, clients, and portfolio managers.
• Distribution of client correspondence and confidential reports through mail and email.
• Monthly distribution of client statements.
• Quarterly and year-end client reporting and tax documents/slips.
• Onboarding Clients / Closing accounts.

Client Relations Management

• Managing relationships with clients on behalf of the portfolio manager and proactively helps to resolve issues and concerns of clients with input from senior team members.
• Identify practice management opportunities through various firm channels.
• Participate in internal research projects and special client assignments as needed.
• Independently improve and streamline the service model and operational procedures for the team.
• Assist in business development efforts and from time to time participate in RFP responses.
• Analyze financial statements and compiling reports for the portfolio managers and clients.
• Complete and submit investment-related documents such as account, funds, and securities transfer requests.
• Coordinate and monitor withdrawals and deposits of client funds through EFT or wire.
• Execute client account update requests (contact information, beneficiary updates, power of attorney, etc.).
• Update records for changes to client information and inform PMs of updates.
• Internal client document preparation, tracking, and filing (KYC, IMA, and IPS).

Client Service Associate Requirements

• College degree and a minimum of 5 years of relevant work experience in the financial services industry.
• Analytical thinking skills.
• Ability to grasp and interpret complex financial and investment-related information.
• Knowledge of financial investment, tax, and financial planning.
• Self-motivated and confident with strong work ethics.
• Advanced knowledge of Microsoft Office Suite (Word, Excel, and PowerPoint).
• Has a good understanding with creating and editing forms using Adobe PDF Editor.
• Experience working with CRM Data Management Systems and online custodian applications.
• Familiarity with DocuSign and asset.
• Excellent written and verbal communication skills with careful attention to detail.
• Able to work independently, as well as in a group setting.
• Self-motivated with a strong work ethic – able to work Monday – Friday.

Benefits

• Competitive salary commensurate with experience.
• Comprehensive benefits package including complete health insurance and paid time off.
• Opportunities for professional development and career advancement within the firm.
• Collaborative and supportive work environment with a focus on teamwork and excellence.

This position is a maternity leave replacement with the potential to become a permanent full-time role.

How to Apply:
If you are passionate about wealth management and dedicated to delivering exceptional service to clients, we invite you to join our team Please submit your resume. We look forward to hearing from you Please note that only selected candidates will be contacted.

Equal Opportunity Employer:
Vestcap Investment Management Inc. is an equal opportunity employer committed to diversity and inclusion in the workplace.